Taylor Blackwell
Fort Worth,TX
Summary
Experienced and eager with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Clerk
Cohn And Gregory, LLC
10.2017 - 12.2022
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Early Collections Representative
CarMax Auto Finanace
08.2015 - 09.2017
- Resolved challenging situations with friendly but firm strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Counseled debtors on payment options and arranged installment agreements.
- Recorded all information regarding financial status of customers.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Loader and Unloader
UPS
01.2013 - 09.2016
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Scanned, loaded, and unloaded feeders and package cars quickly and safely, managing work load priorities.
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
Education
Actuarial Science
Black Hawk College
Moline, ILHigh School Diploma -
Killeen High School
Killeen, TXSkills
- Mathematical Calculations
- Customer Experience
- Professional Relationships
- Team Goals
- Verbal and Written Communication
- Performance Goals
- Accounts Payable and Accounts Receivable
- Web-Based Communication
- Pattern Recognition
- Critical Thinking
Timeline
Shipping and Receiving Clerk
Cohn And Gregory, LLC
10.2017 - 12.2022
Early Collections Representative
CarMax Auto Finanace
08.2015 - 09.2017
Loader and Unloader
UPS
01.2013 - 09.2016
Actuarial Science
Black Hawk College
High School Diploma -
Killeen High School
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