Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terri Burghart

Middleburg,FL

Summary

Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and fostering relationships.

Overview

35
35
years of professional experience

Work History

Member Service Representative

Clay Electric Cooperative
Orange Park, FL
03.1999 - Current
  • Create and close move-in, new service, and other miscellaneous service requests.
  • Assist engineers, construction, and other departments as needed.
  • Assist front counter service as needed
  • Bill adjustments, as needed.
  • Return and correspond via e-mail and phone, communicate effectively with the members, contractors and explain the new service process as well as communicate with the crew in the field, engineering teams regarding jobs
  • Work closely with the building contractors through application process, inspections also with the engineering teams
  • Provide assistance to the Clay County Emergency Operation Center (EOC) as needed during natural disasters
  • Troubleshoot challenges with help desk/ICT for solutions
  • Facilitate training for new service customer service representatives in OP district
  • Manage workflow for tasks assigned to New Service Representatives
  • Auto Transfer forms, process most apartment complexes requests and residential
  • Verify ownership, leases and signatures of tenant and landlord/owner, move in date, address and contact information

Accounts Receivable Administrator

Clay Electric Cooperative
Orange Park, FL
07.1990 - 12.1997

Education

GED -

Orange Park High School
Orange Park
09-1981

Skills

  • Service request management
  • Billing adjustments
  • Technical troubleshooting
  • Customer communication
  • Field coordination
  • New service processing

Accomplishments

  • 2024 Clay Electric External Customer Service Award
  • April 1994 Orange Park District Employee of the Month

Timeline

Member Service Representative

Clay Electric Cooperative
03.1999 - Current

Accounts Receivable Administrator

Clay Electric Cooperative
07.1990 - 12.1997

GED -

Orange Park High School

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