Summary
Overview
Work History
Education
Skills
Timeline
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TC Khadra

Retail Manager
Grand Island,NY

Summary

Forward-thinking Operations Specialist bringing over 15 years of expertise in Sales and Consumer Relations for Retail sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Officre and Workday. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Forward-thinking Operations Specialist bringing 16 years of expertise in Sales and Consumer Relation for Retail sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Office and Workday. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
39
39
years of post-secondary education

Work History

Specialist Consumer Experience

Nike Clearance Store
09.2023 - Current
  • Gathered, organized and input information into digital database to track employee performance and engagement in key metrics like survey feedback, New Memberships, Transactions and Membership linking percentages.
  • Help develop and mentor employees in consumer engagement behaviors and setting goals and expectations.
  • Helped implement strategies that increased customer experience through Nike Membership increase in over 100 BPP. Increasing linked percentage in over 100 BPP. Average Dollar per Transaction and Conversion.
  • Trained new employees on how to operate various points of sales equipment and how to provide excellent customer service experience for our customers.

Shipping and Receiving Specialist

Nike Clearance Store
05.2022 - 09.2023
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols and transfer policies.
  • Proactively identified potential bottlenecks or delays in receiving and processing and implemented solutions that kept operations running smoothly and increased processing efficiency.
  • Tracked incoming shipments with accurate record keeping and identifying all shipping issues and reporting to District Loss Prevention and Territory Shipping Managers.
  • Oversaw and implemented Back of house organization of various products to improve and support better efficiency.
  • Managed a team from 4 to 10 and trained employees on Shipping and Receiving Processes. How to effectively prepare, audit and process daily shipments.
  • Coordinated daily shipments and maintained accurate records of incoming shipments from our LTL carriers and shipping companies.

Footwear Lead

Nike Factory Store
05.2018 - 03.2020
  • Promoted positive work environment with effective communication and conflict resolution skills.

  • Pitched in occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
  • Implemented loss prevention measures by supervising footwear department closely and maintaining awareness of suspicious behavior within the store.
  • Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
  • Coordinate incoming products with daily merchandising management and setting expectations for product displays and marketing to maximize customer experience.
  • Performed weekly Product audits to ensure accurate product placement.
  • Trained employees on Nike Products and policies while maintaining a consistent level of Customer Satisfaction Experience.

Education

Bachelor of Science - Political Science

Syracuse University
Syracuse, NY
01.1988 - 05.2024

Bachelor of Arts - Political Science

Niagara University
Niagara Falls, NY
01.1990 - 05.1992

Skills

    Management collaboration

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Timeline

Specialist Consumer Experience

Nike Clearance Store
09.2023 - Current

Shipping and Receiving Specialist

Nike Clearance Store
05.2022 - 09.2023

Footwear Lead

Nike Factory Store
05.2018 - 03.2020

Bachelor of Arts - Political Science

Niagara University
01.1990 - 05.1992

Bachelor of Science - Political Science

Syracuse University
01.1988 - 05.2024
TC KhadraRetail Manager