Tajsheena Curtis
Los Angeles
Summary
Equipped with a customer-centric mindset and effective communication skills. An objective to deliver client satisfaction and to meet the business needs of the company.
Overview
7
7
years of professional experience
Work History
Administrative Office Support
South Bay Workforce
05.2024 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Safeguarded sensitive company information through diligent maintenance of confidential files and adherence to privacy regulations.
- Handled incoming calls professionally while directing callers to appropriate personnel or taking detailed messages when necessary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Associate Agent
PHP Agency Inc.
04.2018 - 07.2021
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
Census Enumerator
U S Census Bureau
07.2019 - 06.2020
- Collected demographic information during census interviews in assigned areas.
- Explained purpose of census and importance of participation to residents.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Attended team meetings to develop job knowledge.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
Associate Team Lead
H & R Block Tax Services
01.2020 - 03.2020
- Meet with the District General Manager and all managers in district to implement office-level growth plans to reach projected sales goals
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
- Build an engaging team environment by reviewing progress toward sales goals and to executing on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
- Lead daily team meetings and communicate essential information to tax associates
Motor Vehicle Representative
DMV
06.2019 - 09.2019
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Education
Baccalaureate Of Arts - English
Philander Smith College
Little Rock05.2013
Skills
- Customer-centric mindset with strong communication skills
- Computer proficient with the ability to use MS Office
- Passionate, determined, resilient under stress and a will to win attitude
- Flexibility in work assignments based on business needs
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Administrative Office Support
South Bay Workforce
05.2024 - Current
Associate Team Lead
H & R Block Tax Services
01.2020 - 03.2020
Census Enumerator
U S Census Bureau
07.2019 - 06.2020
Motor Vehicle Representative
DMV
06.2019 - 09.2019
Associate Agent
PHP Agency Inc.
04.2018 - 07.2021
Baccalaureate Of Arts - English
Philander Smith College
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