Lory Williams-Crinean
Olympia,WA
Summary
Dedicated Administrative support professional with excellent experience in the health care field. Dependable, reliable, punctual, and maintain a professional appearance and demeanor. Working in environments that are very fast paced and demanding while maintaining focus on quality and accuracy.
Communication and organizational skills allow for the easy coordination of linear and non linear tasks that maintain the pace and daily requirements of the office environment.
Overview
17
17
years of professional experience
Work History
Administrative Office Support
Naturopathic Medical Practice
09.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed between 25-45 office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with 75 plus customers by phone, email, or in-person to provide information.
- Managed filing system, entered data and completed other clerical tasks.
- Handled over 150 incoming and outgoing faxes per day.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Owner/Operator
Self-employed
10.2020 - Current
- Managed day-to-day business operations.
- Prepare loan documents
- Perform 2-4 signings per day
- Notarizations as needed, remotely
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Prepare invoices
- Collect payments
- Maintain business records
Office Manager, Mental Health Office
Private Practice
01.2007 - 09.2019
- Maintained 200 computer and physical filing systems.
- Submitted 25 electronic and hard copy insurance claims per day.
- Posted daily cash payments and copays.
- Verified Insurance Benefits.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated quarterly reports, managed accounts, and generated reports for company database.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certificate in Entrepreneurship - Business Law, Marketing, Sales And Distribution
South Puget Sound Community College
Olympia, WA03.2022
Certificate in Medical coding and billing - Medical Insurance Coding And Billing
South Puget Sound Community College
Olympia, WA06.2021
Associate of Arts - Business Administration
Clark College
Vancouver, WA06.2006
Skills
- Regulatory compliance
- records management
- excellent verbal and written communication
- Office Equipment Operation
- Document Management
- Microsoft Office Proficiency
- Time Management
- Patient Relations
- EMR Software
- Appointment Scheduling
Affiliations
Member of the National Notary Association 2021
Timeline
Administrative Office Support
Naturopathic Medical Practice
09.2022 - Current
Owner/Operator
Self-employed
10.2020 - Current
Office Manager, Mental Health Office
Private Practice
01.2007 - 09.2019
Certificate in Entrepreneurship - Business Law, Marketing, Sales And Distribution
South Puget Sound Community College
Certificate in Medical coding and billing - Medical Insurance Coding And Billing
South Puget Sound Community College
Associate of Arts - Business Administration
Clark College
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