Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Angela Marguerite Cook

Aptos,CA

Summary

Results-driven Administrative professional with a comprehensive background in healthcare practices, compliance standards, and operations. Proven problem-solving skills coupled with clear and effective communication. Recently returned to the workforce after a career sabbatical during the global pandemic, dedicating time to family needs. Earned a Health Science Associate's degree with high honors during this period, showcasing a commitment to continuous learning. UC Santa Cruz graduate deeply committed to social justice and community well-being. Accomplished and energetic mentor, excelling in office management, data organization, active listening, problem-solving, and mindfulness. Motivated by a multi-faceted approach and a belief that effective critical minds approach the world with curiosity and creativity. Passionate about providing genuine, hospitable service and embodying the ideals of vigorous and joyful living.

Overview

16
16
years of professional experience

Work History

Medical Receptionist

Santa Cruz Naturopathic Medical Center
04.2023 - 12.2023
  • Improved patient satisfaction by managing front desk operations and addressing inquiries promptly.
  • Optimized appointment scheduling to enhance patient flow and minimize wait times.
  • Handled patient scheduling, check-in, check-out, and billing payments.
  • Managed administrative tasks, including filing, copying, and faxing documents.
  • Coordinated specialist referrals for patients, ensuring efficient transfer of medical records.
  • Maintained strict adherence to HIPAA guidelines to safeguard patient privacy.

Office Coordinator

J Singleton Financial
03.2017 - 04.2019
  • Perform multiple tasks and functions based on deadlines to allow for smooth operations of office, client support, and other administrative functions
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, & scheduling
  • Customer welcome and orientation
  • Record receipts for services, then file and maintain records
  • Provide clerical support to sales assistants and advisors
  • Budget management and compliance monitoring/adjustments.

Domestic Violence Advocate

Community Safety Network
03.2017 - 04.2019
  • Domestic Violence intervention: physical & sexual assault, incest, stalking & child abuse
  • Helpline coverage to assist and direct victims and survivors to the correct resources
  • Providing and supervising childcare during support groups
  • Assisting education and prevention events.

Cashier

New Leaf Community Markets
06.2015 - 11.2016
  • Providing exceptional personalized customer service and employee support at local community health food market.

Childcare Worker

Long-term Nanny (multiple clients)
01.2009 - 11.2016
  • Meet regularly with parents to discuss children's activities and development
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.

Teachers Assistant; Support Teacher

UCSC Daycare
10.2014 - 06.2015
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits
  • Observe and monitor children's play activities.

Lead Waitress

Village Pizzeria
01.2008 - 07.2013
  • Long term and vital member of the workplace
  • Lead Server, pre-shift and closing duties
  • Warm customer service in popular high volume restaurant, with decades of positive community rapport.

Education

Associate of Arts - Health Sciences

Cabrillo College
Aptos, CA
05.2023

Wyoming Peer Specialist Certification -

Wyoming Department of Health
Cheyenne, WY
03.2018

Domestic Violence Advocate Training -

Community Safety Network
Jackson, WY
02.2017

Bachelor of Arts - Feminist Studies, Law, Politics, & Social Change

University of California Santa Cruz
Santa Cruz, CA
09.2016

Associate of Arts - Psychology, Women's Studies

Santa Monica College
Santa Monica, CA
06.2014

Skills

  • Proficient in Excel, WordPress, Outlook, QuickBooks, CharmPHR, & Canva
  • Social Media Management
  • Complex Problem Solving
  • Data Organization & Attention to Detail
  • Event Planning & Supply Management
  • Critical Thinking & Active Listening
  • Community Engagement/Sponsorship
  • Team Building
  • Service Orientation & Interpersonal Skills
  • Monitoring Compliance
  • Budget Management
  • Records Maintenance
  • Payment Collection & Invoice Preparation
  • Medical Terminology
  • Pharmacy Correspondence

references

  • JESSICA DOLIBER, SANTA CRUZ NATUROPATHIC MEDICAL CENTER, OFFICE MANAGER (781) 254-2830
  • DR. WENDY GREEN, SANTA CRUZ NATUROPATHIC MEDICAL CENTER, FAMILY NATUROPATHIC DOCTOR (831) 515-2010
  • JUDY SINGLETON, SINGLETON PEERY FINANCIAL, (307) 732-6652
  • SHANNON NICHOLS, COMMUNITY SAFETY NETWORK, (307) 733- 3711
  • AMBER DRISCAL, NEW LEAF COMMUNITY MARKETS, FRONT END MANAGER, (831) 425-1793
  • NANCY COHEN, OWNER OF VILLAGE PIZZERIA, (323) 465-5566

Timeline

Medical Receptionist

Santa Cruz Naturopathic Medical Center
04.2023 - 12.2023

Office Coordinator

J Singleton Financial
03.2017 - 04.2019

Domestic Violence Advocate

Community Safety Network
03.2017 - 04.2019

Cashier

New Leaf Community Markets
06.2015 - 11.2016

Teachers Assistant; Support Teacher

UCSC Daycare
10.2014 - 06.2015

Childcare Worker

Long-term Nanny (multiple clients)
01.2009 - 11.2016

Lead Waitress

Village Pizzeria
01.2008 - 07.2013

Associate of Arts - Health Sciences

Cabrillo College

Wyoming Peer Specialist Certification -

Wyoming Department of Health

Domestic Violence Advocate Training -

Community Safety Network

Bachelor of Arts - Feminist Studies, Law, Politics, & Social Change

University of California Santa Cruz

Associate of Arts - Psychology, Women's Studies

Santa Monica College
Angela Marguerite Cook