Stephanie LeBlanc
Grover Beach,CA
Summary
Proficient Operations Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency and driving growth. Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems.
Overview
8
8
years of professional experience
Work History
Medical Center Manager
Pacific Naturopathic Medical Center & Adv Skincare
Shell Beach, CA
01.2022 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 5 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of Medical Center facility.
- Provided exceptional customer service to customers, increasing customer loyalty 60%.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Managed daily operations of Medical Center organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Directed daily operations at busy Medical Center.
Customer Service Relationship Manager
Cross Country Mortgage
Brecksville, OH
04.2017 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide
Medical Assistant
Spectrum Health Blodgett Hospital
Grand Rapids, MI
02.2015 - 03.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
Medical Assistant
Ionia State Prison
Ionia, MI
04.2014 - 03.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Associate of Science - Nursing Science
Certification - Pilates Contrology
- Studied under Sara Allegri, Pilates Master Mentor and Neurocentric Movement Specialist; Certified by Lolita San MIguel, Pilates Method Alliance and Pilates International Network, Jolita Trahan
Skills
- Administrative Management
- Motivational Team Management
- Operations Management
- Performance Monitoring and Evaluation
- Business Leadership
- Focus and Follow-Through
Timeline
Medical Center Manager - Pacific Naturopathic Medical Center & Adv Skincare
01.2022 - Current
Customer Service Relationship Manager - Cross Country Mortgage
04.2017 - 01.2022
Medical Assistant - Spectrum Health Blodgett Hospital
02.2015 - 03.2017
Medical Assistant - Ionia State Prison
04.2014 - 03.2015
Davenport University - Associate of Science, Nursing Science
Sara Allegri Pilates/Pilates Island - Certification, Pilates Contrology
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