Tc (Titecia) Galiano
Henderson
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Pharmacy Benefits Manager
CVScaremark
Remote
06.2023 - 06.2025
- Managed pharmacy benefit programs to optimize patient access and cost-effectiveness.
- Analyzed claims data to identify trends and improve pharmacy benefits design.
- Coordinated with vendors to streamline pharmacy operations and enhance service delivery.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Evaluated requests for new drugs or changes to existing formularies based on clinical efficacy, safety, cost-effectiveness, and patient access needs.
- Monitored medication pricing trends in order to determine appropriate reimbursement rates.
Customer Returns/Inbound Receiving
AMAZON
Henderson
10.2020 - 07.2023
- Received and stored inbound stock in designated locations, ensuring accurate inventory entry.
- Processed customer returns by assessing condition of returned items for restocking.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated effectively with diverse coworkers to achieve shared goals and resolve product-related issues.
Customer Service Representative
BURKE WILLIAMS
Henderson
01.2020 - 10.2022
- Greeted all guests and answered phone calls to provide exceptional service.
Assisted guests with inquiries regarding spa services and products.
Booked appointments and scheduled spa services, including facials and nail treatments.
Checked guests into computer system and processed payments for services rendered.
Managed online chat communications to address questions, bookings, and concerns.
Coordinated scheduling of amenities to enhance guest experiences.
Hostess/Cashier
GREEN VALLEY RANCH RESORT
Henderson
10.2019 - 01.2020
- Greeted customers upon arrival, managing reservations and waitlists.
Handled phone inquiries regarding restaurant operations and menu offerings.
Assisted various restaurant staff to ensure smooth service delivery.
Facilitated seating arrangements to enhance customer experience.
Program & Public Relations Coordinator
DIAMOND EDGE ENTERTAINMENT
Los Angeles
03.2012 - 08.2018
- Executed public relations strategies for entertainment events to enhance visibility.
- Promoted films and stars through publicity events and distribution of publicity stills.
- Managed social media platforms to enhance audience interaction and awareness.
- Provided organizational and clerical support to cast and crew for seamless operations.
- Scheduled appointments and managed communications via phone and email effectively.
- Organized files systematically to improve access to critical information.
- Wrote and proofread promotional materials to ensure clarity and professionalism.
Education
High School Diploma -
BUENA PARK HIGH SCHOOL
Buena Park, CA06.2005
Some College (No Degree) - Real Estate
KEY REALTY
Las Vegas, NVSkills
- Customer service and support
- Food service and hospitality
- Microsoft Office proficiency
- Social media management
- Pharmacy operations
- Team collaboration
- Problem solving
- Conflict resolution
- Time management
- Organizational skills
- Help desk support
- Improvement plans
Timeline
Pharmacy Benefits Manager
CVScaremark
06.2023 - 06.2025
Customer Returns/Inbound Receiving
AMAZON
10.2020 - 07.2023
Customer Service Representative
BURKE WILLIAMS
01.2020 - 10.2022
Hostess/Cashier
GREEN VALLEY RANCH RESORT
10.2019 - 01.2020
Program & Public Relations Coordinator
DIAMOND EDGE ENTERTAINMENT
03.2012 - 08.2018
High School Diploma -
BUENA PARK HIGH SCHOOL
Some College (No Degree) - Real Estate
KEY REALTY
Similar Profiles
Zaniya DuffeyZaniya Duffey
Prior Authorization Representative at CVScaremarkPrior Authorization Representative at CVScaremark
Laurie GoldmanLaurie Goldman
Customer Care Representative at CVScaremarkCustomer Care Representative at CVScaremark
Julie HarbourJulie Harbour
Resolution Specialist at CVScaremarkResolution Specialist at CVScaremark
CALEB MARTINCALEB MARTIN
Shift Supervisor at CVScaremarkShift Supervisor at CVScaremark
Kaylina MerridaKaylina Merrida
Pet Care Counselor at Henderson Pet ResortPet Care Counselor at Henderson Pet Resort