Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Interests
Work Availability
Quote
Timeline
Volunteer
Theresa Dillon

Theresa Dillon

Professional Relations Executive
Swampscott,MA

Summary

Background in CRM, POS, Medical Office Billing and Insurance, Front end web developer graduate May 2022.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Looking to collaborate relative experience with a company that enjoys out of the box thinking with an emphasis on excellent service while deploying new products, software to improve the user experience.

Link to Coding Repository Here: https://github.com/UniqueAquarius

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5

Plus years of professional experience

5
5
years of professional experience

Work History

Member Relations Coordinator

AAA Club Alliance
Lexington , KY
2023 - Current
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion, and access to services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered up to 70 incoming calls in busy, fast-paced global call center.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Addressed customer account discrepancies and concerns.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved customer complaints and addressed emergency requests and needs.

Administrative Assistant

Robert Half Staffing Agency
Lexington , KY
01.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Performed research to collect and record industry data.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.

Commercial Playground and Park Design Consultant

Landscape Structures And Playworld
Lexington, KY
09.2018 - 12.2021
  • Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
  • Fostered relationships with vendors to promote positive working relationships.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Reined in project costs while meeting key milestones.
  • Drove team success through shared vision and recognition of quality performance.
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Consistently stayed under client's budget for projects.
  • Prepared original and relevant options for clients suitable to individual requirements.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Prepared strategies and proposed concepts for client approval.
  • Planned project concepts by researching and studying information.
  • Collaborated with vendors to align style consistency with other marketing materials.
  • Created over 300 visual concepts either by hand or with assistance of computer programs in 2021.
  • Maintained consistent use of graphic imagery in materials and other marketing outreach.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified design requirements for each project.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Jr. Web Development

KY Commonwealth Coders
Kentucky
01.2022 - Current

Skills

    Graphic presentations

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Accomplishments

  • Collaborated with Lexington Parks and Recreation to re-design Charles Young Park and Southland Park in 2021.
  • Collaborated with The City of Ashland KY Parks and Recreation to design and build the most inclusive playground in the State at Central Park featuring the patented We-Go-Swing for wheel chair users March 2022-opening Spring tbd weather. (https://www.playlsi.com/en/commercial-playground-equipment/playground-components/we-go-swing/)
  • Collaborated with The City of Grayson to design and build a 2-phase project at the new Grayson Sports Park featuring an inclusive state of the art adaptive playground and splashpad for all abilities.

Affiliations

Kiwanis

Kentucky Parks and Recreation Society

Practiced Real Estate in WA and NC as a Licensed Realtor

Soroptimist

Interests

Making every day count

Helping people through volunteer work

Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sell your cleverness and buy bewilderment.
Rumi

Timeline

Member Relations Coordinator

AAA Club Alliance
2023 - Current

Jr. Web Development

KY Commonwealth Coders
01.2022 - Current

Administrative Assistant

Robert Half Staffing Agency
01.2022 - Current

Commercial Playground and Park Design Consultant

Landscape Structures And Playworld
09.2018 - 12.2021

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Theresa DillonProfessional Relations Executive