Emily-Shay Holyfield
Roanoke,VA
Summary
To build a career in the hospitality industry through member relations and sales. Creating relationships and building customer loyalty and providing exceptional customer service. My goal is to create a lasting impression on my customers and build a brand of excellence throughout the industry.
Overview
5
5
years of professional experience
Work History
Member Relations Coordinator
Hidden Valley Country Club
Roanoke, VA
10.2023 - Current
- Assisted members with inquiries about membership and services.
- Created and maintained records of member activities, payments, and interactions.
- Organized and facilitated meetings with members to discuss their concerns and goals.
- Created and coordinated club events including golf outings, food and beverage events and pool activities.
- Provided effective communication to the membership.
- Organized and facilitated weekly BEO meetings for staff members.
Outside Golf Operations
Hidden Valley Country Club
Salem, Virginia
08.2023 - 10.2024
- Performed Opening and Closing duties with Outside Operations
- Provided exceptional customer service for each member and guest
- Creating an environment of reliability within the membership with customer service
- Developed organizational procedures for both the bag room and cart staging area.
Hospitality Assistant Manager
Ballyhack Golf Club
Roanoke, Virginia
12.2021 - 07.2023
- Maintained Inventory accuracy with on-hand and reconciling discrepancies
- Directed and led employees, supervising activities to drive productivity and efficiency
- Interview prospective employees and provide input to Human Resources on hiring decisions
- Coordinated event facilities with food and beverage from start to finish
- Created food and beverage menus and audio-visual arrangements.
Facility Management Personnel
Ballyhack Golf Club
Roanoke, Virginia
08.2020 - 12.2021
- Performed daily duties with taking care of lodging for members and guests
- Developed relationships within the membership that created 'raving fans' service
- Organized large groups for events and tournaments within the lodging system and dining areas
- Created a team environment which lead to my promotion to Assistant Manager.
Education
High School Diploma -
Virginia Western Community College
Roanoke, VA05-2017
Skills
- Managing
- Operations
- Team Management
- Lean Management
- Budgeting
- Customer Service
- Sales
- Jonas Software
- Hospitality Management
- Social Media Management
References
Availability on request.
Timeline
Member Relations Coordinator
Hidden Valley Country Club
10.2023 - Current
Outside Golf Operations
Hidden Valley Country Club
08.2023 - 10.2024
Hospitality Assistant Manager
Ballyhack Golf Club
12.2021 - 07.2023
Facility Management Personnel
Ballyhack Golf Club
08.2020 - 12.2021
High School Diploma -
Virginia Western Community College
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