TEA MILICEVIC
Cumming
Summary
Recognized for the ability to motivate employees to achieve significant outcomes, foster talent, cultivate a high-performing workplace culture, and promote customer- centric behaviors. Involved in project work surrounding the Customer pillar- CES, Mission CX, and Medallia. Demonstrates high learning agility and consistently takes initiative to increase business acumen.
Overview
9
9
years of professional experience
Work History
Team Manager
WCCS Stewardship
04.2020 - Current
- Leads a team of 8 employees in achieving operational objectives and driving continuous improvement initiatives
- Coached and developed professional/technical employees into development roles and to promotions
- Champion and provide feedback to first-line leaders regarding CES and Mission CX projects to ensure accuracy and confirm understanding
- Contributed to project work which provided the opportunity for collaboration, and horizontal leadership.
LDA Claim Team Manager- Hail Reconciliation Unit
State Farm
03.2019 - 04.2020
- Fostered a positive and collaborative work environment, promoting employee engagement and team cohesion
- Conducted regular evaluations, identified training needs, and facilitated professional development opportunities for team members.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
Claim Specialist- Auto and Fire
State Farm
08.2014 - 03.2019
- Analyzing claims and making coverage determination
- Contacting customers to obtain all relevant facts and conduct proper investigation
- Influence and lead peers to embrace new process and technology and sharing best practices.
Education
B.S. Biology -
University of South Alabama
Skills
Team leadership and management
Operational excellence and continuous improvement
Employee coaching and development
Project management and collaboration
Horizontal leadership
Communication and interpersonal skills
professional designations/Development
Chartered Property Casualty Underwriter (CPCU), 2017
Better Up
Leadership in Action
Second Line Leader Development Group
Pipeline
Languages
German
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Team Manager
WCCS Stewardship
04.2020 - Current
LDA Claim Team Manager- Hail Reconciliation Unit
State Farm
03.2019 - 04.2020
Claim Specialist- Auto and Fire
State Farm
08.2014 - 03.2019
B.S. Biology -
University of South Alabama
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