Teagan Kirby
Beaverton
Summary
Dynamic and detail-oriented professional, with a Bachelor's degree in Criminology and Criminal Justice from Portland State University. Over the past eight years, I have gained expertise in court compliance monitoring, Microsoft Office, data management, and client communication. Passionate about making a positive impact, and thrives in collaborative environments that explore strategic thinking and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Pretrial Services Officer Assistant
U.S. Pretrial Services, District of Oregon
Portland
05.2023 - Current
- Prepared detailed reports for court hearings and case updates.
- Conducted thorough interviews with defendants regarding personal backgrounds.
- Assisted defendants in accessing community resources and support services.
- Monitored compliance with court-ordered conditions for pretrial defendants.
- Assisted in annual contract agreements with treatment vendors.
- Participated in team meetings to discuss case progress and strategies.
- Ensured the security and confidentiality of sensitive information.
- Maintained accurate case files, records of client interactions, case progress, and documentation in electronic systems.
- Offered reception coverage to relieve staff during absences or breaks.
Pretrial Services Administrative Support Clerk
U.S. Pretrial Services, District of Oregon
Portland
02.2022 - 05.2023
- Managed case files and documentation for pretrial services processing.
- Assisted with data entry and verification of client information.
- Communicated effectively with clients, attorneys, and court personnel.
- Supported team members by providing administrative assistance as needed.
- Answered customer inquiries via telephone and email in a timely manner.
- Processed incoming and outgoing mail on a daily basis.
- Directed customer inquiries to appropriate department personnel.
- Coordinated activities between different departments within the organization.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Prepared documents such as reports, memos, letters, and other correspondence using MS Office applications.
Pretrial Services Technician (Student Intern)
U.S. Pretrial Services, District of Oregon
Portland
08.2021 - 02.2022
- Maintained accurate records of interactions and case developments throughout internships.
- Supported data entry tasks to update and manage pretrial service databases effectively.
- Attended hearings in order to gather information used to determine release decisions.
- Shadowed and assisted officers and managers daily to learn the agency's objectives.
- Assisted and organized the Prison & Beyond event to help prepare defendants who are entering the Bureau of Prisons.
Service Desk Assistant
Portland State University Housing
Portland
01.2018 - 12.2021
- Assisted students with housing inquiries and service requests.
- Managed front desk operations and maintained a welcoming environment.
- Provided information on university housing policies and procedures.
- Maintained accurate records of customer interactions and transactions.
- Managed processing of mail and keys for university housing residents.
- Managed inventory of all equipment assigned to the Service Desk team.
- Trained new staff on service desk protocols and software systems.
Volunteer
RCSC at Portland State University
Portland
10.2017 - 11.2017
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted community events to promote local children and family friendly initiatives
Education
Bachelor of Science - Criminology And Criminal Justice
Portland State University
Portland, OR03-2022
Skills
- Report preparation
- Court compliance monitoring
- Data management
- Case file organization
- Policy development
- Client communication
- Microsoft office proficiency
- Spreadsheet management
- Meticulous attention to detail
- Problem-solving
Timeline
Pretrial Services Officer Assistant
U.S. Pretrial Services, District of Oregon
05.2023 - Current
Pretrial Services Administrative Support Clerk
U.S. Pretrial Services, District of Oregon
02.2022 - 05.2023
Pretrial Services Technician (Student Intern)
U.S. Pretrial Services, District of Oregon
08.2021 - 02.2022
Service Desk Assistant
Portland State University Housing
01.2018 - 12.2021
Volunteer
RCSC at Portland State University
10.2017 - 11.2017
Bachelor of Science - Criminology And Criminal Justice
Portland State University