Teagan Mello
Oroville,CA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Performance Athletic Club
10.2022 - 06.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Housesitter/Pet Sitter
The Lacey Family/Precision Welding
12.2019 - 08.2022
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
Little League Umpire
Lake Oroville Little League
03.2020 - 05.2022
- Maintained control of games, for safe, timely event running.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
Education
High School Diploma -
Elko High School
Elko, NV06.2023
Skills
- Constructive Feedback
- Maintenance Team Collaboration
- Product and Service Sales
- Auditing
- Service Quality
- Guest Inquiries
Timeline
Front Desk Associate
Performance Athletic Club
10.2022 - 06.2023
Little League Umpire
Lake Oroville Little League
03.2020 - 05.2022
Housesitter/Pet Sitter
The Lacey Family/Precision Welding
12.2019 - 08.2022
High School Diploma -
Elko High School
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