Summary
Overview
Work History
Education
Skills
Timeline
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Shayanne Ramey

Loveland,CO

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful while maintaining to stay calm and continue to help the costumers in this setting.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Gold Roofing
11.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered guest questions and referred to local points of interest.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Gymnastics Coach

Premier Gymnastics Of The Rockies
07.2019 - 11.2022
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Developed and implemented new drills and activities to increase student engagement and growth.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Collaborated with coaches, students, and administrators to run high-quality program.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Implemented exercise programs and training strategies to bolster individual and team performance.

Education

No Degree -

Loveland High School
Loveland, CO
05.2024

Nurse Aide Certificate - CNA

Front Range Community College Fort Collins
Fort Collins, CO
12.2023

Medical Office Administrative Assistant Certificat - Nursing

Front Range Community College
Fort Collins
05.2024

Skills

  • Multi-Line Phone Systems
  • Constructive Feedback
  • Supplies and Materials Oversight
  • Problem-Solving Skills
  • Customer Care
  • Mail Handling
  • Issue Identification
  • Monitor Security
  • Creative Solutions
  • Sorting and Labeling
  • Advertising Services
  • Product and Service Sales
  • Answering Customer Questions
  • Guest Inquiries
  • Customer Feedback
  • File Management
  • Office Supplies and Inventory
  • Customer Service Process Improvement

Timeline

Front Desk Associate

Gold Roofing
11.2022 - Current

Gymnastics Coach

Premier Gymnastics Of The Rockies
07.2019 - 11.2022

No Degree -

Loveland High School

Nurse Aide Certificate - CNA

Front Range Community College Fort Collins

Medical Office Administrative Assistant Certificat - Nursing

Front Range Community College

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Shayanne Ramey