Caroline Rivera
Sioux City
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Boys and Girls Club of Siouxland
Sioux City
11.2023 - Current
- Maintain the safety, security and appearance of the front desk
- Supervise front lobby
- Greet, monitor and track all visitors
- Greet and check in all members
- Answer all phone calls and take messages
- Communicate and disperse information about upcoming events and activities to members and families
- Maintain all membership and tracking systems of the Club Track program and membership data for reports as needed for program support
- Assist guardians of members joining the Club and renewing memberships with paperwork
- Keep records of any incidents and maintain all membership documents and filing system promptly and accurately
- Responsible for making membership cards
Unit Specialist
Rosecrance Jackson Centers
Sioux City
03.2022 - 04.2023
- Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.
- Provide direct counseling services including individual, case management, group and lecture activities on a daily basis.
- Participate as a team member in the delivery of addictions treatment services to clients and their families and to facilitate the issues of recovery into their daily living situations.
Support Staff
Boys and Girls Home
Sioux City
07.2021 - 09.2021
- Adhere to the agency's mission to improve the lives of children and families while accepting the vision to be an innovative leader in revitalizing humanity by restoring hope, building stability and creating connectedness for children, families and communities.
- Maintain a level of high morals and represent self as a role model for clients.
- Maintain a high level of confidentiality.
- Schedule and verify client appointments.
- Assist therapist with transcription and note typing.
Owner
Mamaste Birth Services
Sioux City
05.2015 - 10.2020
- Create and manage social media campaigns to find and retain private doula clients.
- Foster and maintain relationships with local health care professionals including Obs, Labor and Delivery and Neonatal Intensive Care nurses.
- Attend local trainings to stay up to date on current labor and delivery procedures.
- Continue education in up to date birth practices to provide comprehensive birth services to women and families.
- Create training materials and offer classes to women interested in doula work.
Claims Processor
Great West Casualty Company
South Sioux City
02.2016 - 12.2016
- Take the first reports of accidents and initiate the claims investigation process.
- Act as front line for claims department.
- Use independent judgment and communication skills to obtain information about losses, determine if coverage exists, and assign cases to an adjuster.
Education
2nd year - Social Work
Western Iowa Tech Community College
Sioux City, IA08.2025
Medical Billing and Coding -
Network Learning Institute
Mount Laurel, NJ02.2010
Skills
- Physiology Knowledge
- Medical receptionist
- Communication skills
- Documentation review
- Marketing
- Microsoft Excel
- Phone Etiquette
- ICD-10
- Anatomy Knowledge
- HIPAA
- Medical Records
- Office management
- Medical Office Experience
- Typing
- Medical Billing
- Event Planning
- Data Entry
- Windows
- Medical Coding
- Transcription
- Google Docs
- Insurance Verification
- Medical Terminology
- Writing Skills
- Group fitness
- EMR Systems
- Customer service
- ICD-9
- Home care
- Medical Scheduling
- Clerical Experience
- CPT Coding
- Yoga
- Social Media Management
- Case management
- Crisis intervention
- Effective communication
- Team collaboration
- Membership administration
- Data management
- Time management
- Staff management
- Guest relations
- Office administration
- Administrative skills
- Administrative support
- Multi-line phone systems
- Information protection
- Listening skills
- Front office support
- Report generation
- Conflict management
- Problem-solving skills
- Cash handling
- Microsoft office
- Lobby oversight
- Oral and written communications
- Guest services
- Conflict and issue documentation
Certification
- Driver's License
- CPR Certification
- Office Administration
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Associate
Boys and Girls Club of Siouxland
11.2023 - Current
Unit Specialist
Rosecrance Jackson Centers
03.2022 - 04.2023
Support Staff
Boys and Girls Home
07.2021 - 09.2021
Claims Processor
Great West Casualty Company
02.2016 - 12.2016
Owner
Mamaste Birth Services
05.2015 - 10.2020
2nd year - Social Work
Western Iowa Tech Community College
Medical Billing and Coding -
Network Learning Institute