Teagen Diallo
West Lafayette,IN
Summary
Accomplished leader with a proven track record at Panera Bread, enhancing team performance and customer satisfaction through effective coaching and quality control. Skilled in fostering diversity and inclusion, with a knack for mentoring and performance improvement. Achieved significant results in sales and operational efficiency by prioritizing customer focus and workplace safety. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Lead
Panera Bread
02.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Sales Manager
African Plum Home & More
12.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Staff Member
CYO Camp Rancho Framasa
06.2024 - 07.2024
- Increased customer satisfaction by providing efficient and courteous service at all times.
- Fostered a positive working environment by recognizing team members'' achievements during monthly staff meetings.
- Enhanced communication between team members by spearheading weekly check-in meetings focused on progress updates and addressing challenges.
- Supported overall store operations through cross-training in various departments when needed.
- Assisted with employee training, sharing knowledge, tips, and best practices with new hires to ensure their success in the role.
- Contributed to the achievement of company goals by consistently meeting or exceeding individual performance targets.
Education
Bachelor of Science - Kinesiology
Purdue University
West Lafayette, IN05.2028
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Diversity and Inclusion
Timeline
General Staff Member
CYO Camp Rancho Framasa
06.2024 - 07.2024
Team Lead
Panera Bread
02.2023 - Current
Sales Manager
African Plum Home & More
12.2017 - Current
Bachelor of Science - Kinesiology
Purdue University
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