Teah Raspberry
Pontiac,MI
Summary
Dynamic professional with extensive experience in customer service and operations, notably at United Wholesale Mortgage. Proven track record in loan processing and conflict resolution, enhancing client satisfaction. Adept at managing diverse responsibilities, from financial audits to caregiving, while fostering strong relationships and ensuring compliance with industry standards. Valid driver's license and strong time management skills.
Overview
12
12
years of professional experience
Work History
Night Auditor
Mainstay Suites
08.2024 - Current
- Perform nightly audits of financial transactions, ensuring accuracy and compliance with policies.
- Manage front desk operations, including guest check-ins, check-outs, and customer inquiries.
- Address and resolve guest concerns promptly to enhance overall satisfaction and hotel reputation.
Independent Contractor
Self Employed
02.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided reliable delivery services for food, merchandise, auto parts, and prescriptions across various platforms.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Utilized this period to develop strong time management and customer engagement skills while balancing other professional responsibilities.
Cleaner
Self-Employed
09.2018 - Current
- Deliver high-quality residential and commercial cleaning services, including vacuuming, dusting, and widow washing.
- Ensure a consistent level of customer satisfaction through attention to detail and reliability.
- Used time management and efficient cleaning methods to meet deadlines.
Operations Specialist
United Wholesale Mortgage (UWM)
03.2020 - 05.2023
- Processed and verified mortgage loans, ensuring compliance before submission to underwriting.
- Conducted loan indexing, research, and verbal verification of employment.
- Delivered superior customer service by assisting clients throughout the loan approval process.
Resident Care Coordinator
Regent Street of West Bloomfield
11.2017 - 07.2019
- Administered medication, treatments, and glucose monitoring for residents in accordance with care plans.
- Assisted residents with daily activities, promoting a comfortable and safe living environment.
- Advanced from Lead Med Tech to Resident Care Coordinator, overseeing staff and managing schedules.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
Replenishment Associate
Rite Aid Distribution Center
08.2016 - 11.2017
- Managed inventory replenishment and other fulfillment, ensuring accurate stock levels.
- Maintained warehouse organization and efficiency to optimize productivity
- Used hand scanners and computer tracking systems to update merchandise locations.
Home Manager
Life Center Inc
03.2013 - 05.2015
- Supervised and managed daily operations in a group home setting, overseeing resident care and staff coordination.
- Scheduled appointments, transportation, and activities to support residents' well-being.
- Handled payroll, billing, and administrative duties, ensuring smooth facility operations.
- Promoted from Direct Care Worker to Assistant Manager, then Home Manager due to strong leadership skills.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
Customer Service Representative
Speedway
11.2012 - 02.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma in Medical Assisting - Medical Assistant
Everest Institute
Southfield, MI01-2006
High School Diploma -
Pontiac Central High School
Pontiac, MI06-1999
Skills
- Customer Service & Hospitality Management
- Microsoft Office Suite & Google Workspace
- Loan Processing, Financial Research & Compliance
- Payroll Processing, Scheduling & Administrative Support
- Residential & Commerical Cleaning & Sanitation Standards
- Caregiving, Medication Administration & Elderly Assistance
- Caregiving, Medication Administration & Elderly Assistance
- Logistics, Delivery Coordination & Time Management
- Conflict Resolution, Problem-Solving & Team Leadership
- Valid Driver's License & Safe Driving Record
Timeline
Night Auditor
Mainstay Suites
08.2024 - Current
Operations Specialist
United Wholesale Mortgage (UWM)
03.2020 - 05.2023
Independent Contractor
Self Employed
02.2019 - Current
Cleaner
Self-Employed
09.2018 - Current
Resident Care Coordinator
Regent Street of West Bloomfield
11.2017 - 07.2019
Replenishment Associate
Rite Aid Distribution Center
08.2016 - 11.2017
Home Manager
Life Center Inc
03.2013 - 05.2015
Customer Service Representative
Speedway
11.2012 - 02.2013
Diploma in Medical Assisting - Medical Assistant
Everest Institute
High School Diploma -
Pontiac Central High School
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