Teaira Anderson
Denver,CO
Summary
Dynamic Client Relationship Specialist with 20 years' experience in administrative, client retention and service roles for healthcare providers, insurance companies and non-profit organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
HIV Prevention Specialist
The Empowerment Program
Denver, United States
10.2020 - Current
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Performed full STI screening including Rapid HIV testing in office
Medical Claims Representative
Department Of Veterans Affairs
Denver, CO
09.2018 - 03.2020
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Managed large volume of medical claims on daily basis.
- Reported policy changes and company conditions affecting customer satisfaction.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Education
High School Diploma -
Montbello HIgh School
Denver,CO 08.1996 - 05.2001
Associate of Science - Medical Adminstration
Community College of Denver
Denver, CO 10.2002 - 05.2004
Skills
Goal Setting
Attention to Detail
Multitasking Abilities
Self-Motivated
Excellent Communication
Problem-Solving
Cultural Awareness
MS Office
Dependable and Responsible
Experience in a regulated industries both State and Federal
Accounts Payable and Receivable
Clinical Documentation
Ground level origination start up
Always learning
Passion for MMJ both med and rec
Ethical Conduct
Rapid HIV testing
PrEp Navigation and Referrals
Timeline
HIV Prevention Specialist
The Empowerment Program
10.2020 - Current
Medical Claims Representative
Department Of Veterans Affairs
09.2018 - 03.2020
Associate of Science - Medical Adminstration
Community College of Denver
10.2002 - 05.2004
High School Diploma -
Montbello HIgh School
08.1996 - 05.2001