Teaira Anderson
Denver,CO
Summary
Dynamic Client Relationship Specialist with 20 years' experience in administrative, client retention and service roles for healthcare providers, insurance companies and non-profit organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
HIV Prevention Specialist
The Empowerment Program
Denver, United States
10.2020 - Current
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Performed full STI screening including Rapid HIV testing in office
Medical Claims Representative
Department Of Veterans Affairs
Denver, CO
09.2018 - 03.2020
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Managed large volume of medical claims on daily basis.
- Reported policy changes and company conditions affecting customer satisfaction.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Education
High School Diploma -
Montbello HIgh School
Denver,CO 08.1996 - 05.2001
Associate of Science - Medical Adminstration
Community College of Denver
Denver, CO 10.2002 - 05.2004
Skills
Goal Setting
Timeline
HIV Prevention Specialist
The Empowerment Program
10.2020 - Current
Medical Claims Representative
Department Of Veterans Affairs
09.2018 - 03.2020
Associate of Science - Medical Adminstration
Community College of Denver
10.2002 - 05.2004
High School Diploma -
Montbello HIgh School
08.1996 - 05.2001
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