Teairah Patterson
Summary
Professional Bank Specialist with work from home experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.
Overview
3
3
years of professional experience
Work History
Banking Specialist
Foundever
02.2022 - 05.2023
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Provided reliable support during mergers or acquisitions, ensuring a smooth transition for all parties involved.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
Cashier/Remodeler
Walmart
07.2020 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Truebright Science Academy Charter School
Philadelphia, PA06.2013
Skills
- Account Monitoring
- Loan Origination
- Cash Handling and Management
- Data Processing
- Bank Services
- Transactions
- Account Updates
- Fraud Detection
- Conflict Resolution
- Payment Processing
- Customer Service
- Data Entry
- Account Services
- Identity Verification
- Bank Deposits
Timeline
Banking Specialist
Foundever
02.2022 - 05.2023
Cashier/Remodeler
Walmart
07.2020 - 12.2021
High School Diploma -
Truebright Science Academy Charter School
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