Teajah Casey
St Albans
Summary
Dynamic professional with experience in high-stress environments, youth development, and crisis support. Skilled in building positive relationships, de-escalating conflicts, and guiding youth through personal growth. Adaptable team player with strong active listening abilities and a proven commitment to safety, support, and individualized care.
Overview
7
7
years of professional experience
Work History
Youth Counselor
Eihab Human Services
03.2022 - 06.2025
- Developed strong relationships with youths, fostering a supportive environment for personal growth and development.
- Provided crisis intervention services, effectively resolving conflicts and maintaining a safe environment for all participants.
- Provided guidance on goal-setting and decision-making processes, empowering youths to take ownership of their personal growth trajectories.
- Facilitated group activities to promote social skills and teamwork among youth.
911 Dispatcher
New York Police Department
06.2024 - 04.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Direct Support Professional
Gho General human Outreach
08.2018 - 06.2021
- Administered medications to individuals as assigned we also observe individuals for any changes in behavior or health that may have resulted from medication administration.
- Assisted individuals in the pursuit of recreational, social and community activities based on preferences and individual plans & document all program data, including but not limited to individual plan data, behavior plan data, community integration logs, assessments, individual funds requests, mileage logs, maintenance requests forms, and supply acquisition forms.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Direct Support Professional
QSAC
10.2018 - 11.2020
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Monitored client progress and adjusted support strategies to address evolving needs effectively.
- Advocated for clients' rights and needs within community resources to enhance service accessibility.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Associate of Science - Nursing
LaGuardia Community College
Long Island City, NYHigh School Diploma -
Queens High School of Teaching
Bellerose, NYSkills
- Team collaboration
- Verbal and written communication
- Self-care strategies
- Youth mentoring
- Behavior management
- Crisis management
- Crisis intervention
Timeline
911 Dispatcher
New York Police Department
06.2024 - 04.2025
Youth Counselor
Eihab Human Services
03.2022 - 06.2025
Direct Support Professional
QSAC
10.2018 - 11.2020
Direct Support Professional
Gho General human Outreach
08.2018 - 06.2021
High School Diploma -
Queens High School of Teaching
Associate of Science - Nursing
LaGuardia Community College