Summary
Work History
Education
Skills
Timeline
Generic

Terrance Hester

Romulus

Summary

Dynamic Transportation Specialist with a proven track record at Spectrum Human and Family Service, excelling in customer relations and expert problem-solving. Enhanced team performance through effective communication and compliance with regulations, while implementing training programs that improved driver skills and reduced accidents. Proficient in Microsoft Excel, fostering a collaborative and efficient work environment.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Work History

Transportion Specialist

Spectrum Human and Family Service
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Transported and maintained an environment that was conducive and serene while transporting juveniles between the facility and therapy sessions.
  • Desk support for staff when conventional support was unavailable


Supervisory Transportation Officer- Shuttle

Vehiship
  • Provided detailed instructions to management and staff regarding scheduling
  • Streamlined communication between drivers, dispatchers, and management to enhance overall team performance.
  • Ensured compliance with federal and state regulations, avoiding penalties and maintaining a clean safety record.
  • Implemented employee training programs to improve driver skills and reduce accident rates.
  • Reduced fuel consumption by implementing eco-friendly driving practices among the transportation team members.

Supervisor

Reliable Transportation
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Education

Associate of Arts - Liberal Arts

Wayne County Community College
Detroit, MI

Associate of Science - Cyber Security

Wayne County Community College
Detroit, MI

CDL A License

State of Michigan , Tranco Truck Driving School
Taylor, MI

Drivers Education Training

Certified Driver Education Instructor
Michigan

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Technical communication
  • Proficient in Microsoft Word, PowerPoint, Excel
  • Team collaboration
  • Technical troubleshooting

Timeline

Transportion Specialist

Spectrum Human and Family Service

Supervisory Transportation Officer- Shuttle

Vehiship

Supervisor

Reliable Transportation

Associate of Arts - Liberal Arts

Wayne County Community College

Associate of Science - Cyber Security

Wayne County Community College

CDL A License

State of Michigan , Tranco Truck Driving School

Drivers Education Training

Certified Driver Education Instructor

Similar Profiles

CREATE PROFILE
Terrance Hester