Teanglia Tillery
Villa Rica,GA
Summary
Dedicated Certified Phlebotomist III with Tanner Health System, skilled in venipuncture and patient care. Enhanced laboratory efficiency through process improvements and exceptional communication, ensuring positive patient experiences. Committed to maintaining high standards of infection control and quality assurance while training new staff and supporting diverse patient populations.
Overview
15
15
years of professional experience
Work History
Certified Phlebotomist III
Tanner Health System
Carrollton
09.2010 - Current
- Learned and practiced proper venipuncture techniques under supervision.
- Assisted in maintaining sterile environments during blood collection procedures.
- Familiarized with patient identification protocols to ensure safety and accuracy.
- Supported inventory management by organizing and tracking phlebotomy supplies.
- Engaged in continuing education workshops to enhance knowledge of phlebotomy practices.
- Collaborated with healthcare team to streamline patient preparation processes for blood draws.
- Documented patient information and procedural details accurately in electronic health records.
- Developed effective communication skills while interacting with diverse patient populations.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Participated in quality assurance initiatives, consistently identifying areas for process improvement within the lab setting.
- Facilitated seamless handoffs between shifts by maintaining clear and accurate shift notes, communicating any pertinent information to colleagues.
- Improved patient comfort by employing efficient and gentle phlebotomy techniques.
- Increased laboratory efficiency by processing and organizing specimens in a timely manner.
- Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination.
- Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
- Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
- Aided in maintaining inventory levels of phlebotomy supplies, ensuring ample stock was available for uninterrupted services.
- Provided exceptional customer service to patients from diverse backgrounds, addressing concerns or questions related to their blood tests professionally and informatively.
- Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Provided guidance and support to laboratory personnel.
- Developed and implemented strategies to improve phlebotomy processes.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
Education
Certified Phlebotomy Technician
West Georgia Technical College
Bremen, GA06.2010
High School Diploma - Hospitality Management
Jones Metropolitan High School of Business And Commerce
Chicago, IL06.1993
Skills
Order of draw
Venipuncture technique
Blood culture collection
Specimen labeling
Capillary puncture
Centrifugation techniques
Patient preparation
Pediatric phlebotomy
Geriatric phlebotomy
Sample storage
Proper tourniquet application
Blood collection
Needle selection
Blood smear preparation
Glucose testing
Patient identification
Venipuncture
Patient care
Sample and specimen collection
HIPAA compliance
Specimen labeling procedures
Patient confidentiality
Patient support
Health and safety
Specimen handling
Data entry
Infection control
Venipuncture expertise
Medical terminology
Technical troubleshooting
Quality control
Paperwork processing
Quality assurance
Recording data
Emergency response training
Specimen preparation
Patient assessment
Health education
Regulatory compliance
Venipuncture and capillary puncture
Anatomy and physiology
Proper labeling
Sanitation and sterilization
Process improvement initiatives
Specimen collection and storage
Communication
Sample labeling
Therapeutic phlebotomy
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Butterfly venipuncture
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Certified in CPR/AED
Relationship building
Phlebotomy technician (PT)
Finger stick method
Infection control protocols
Team building
Task prioritization
Specimen collection
Quality control procedures
Self motivation
CPR/AED
Timeline
Certified Phlebotomist III
Tanner Health System
09.2010 - Current
Certified Phlebotomy Technician
West Georgia Technical College
High School Diploma - Hospitality Management
Jones Metropolitan High School of Business And Commerce