Teanna Daniel
Houston
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Insurance and customer service specialist
Progressive Casualty Insurance
08.2021 - 04.2024
- Evaluated customer applications and determined eligibility for Insurance Specialist coverage based on established criteria
- Successfully managed tasks and maintained productivity while working remotely, demonstrating strong self-motivation, time management, and ability to adapt to a virtual work environment
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
Credit Authorization Representative
Conns Home plus
03.2020 - 07.2021
- Analyzed and verified customer credit applications for accuracy
- Utilized third-party credit services for comprehensive research
- Adhered to internal credit policies for application disposition
- Reduced customer wait times by effectively handling inbound calls
- Enhanced customer interaction through various platforms including phone and electronic communication.
Customer Service Representative
GC Services
10.2017 - 01.2020
- Managed customer inquiries and complaints effectively
- Explained products/services with clarity
- Processed orders with superior interpersonal skills.
Customer Service Representative
Teleperformance
01.2016 - 10.2017
- Collaborated for optimal customer experience
- Applied innovative strategies for problem-solving
- Achieved significant impact on customer satisfaction.
Education
General Education -
Houston Community College
Houston, TX05.2025
High School Diploma -
Santa Rita High School
Tucson, AZ05.2015
Skills
- Documentation abilities
- Data Collection
- Data entry
- Chat support
- Communication
- Proficient in Microsoft office
- Proficient in Excel
- Proficient in outlook
- Proficient in word documents
- Customer service
- Client retention
- Sales
- Probing
- Remote customer service
- Remote work
- Call center experience
Timeline
Insurance and customer service specialist
Progressive Casualty Insurance
08.2021 - 04.2024
Credit Authorization Representative
Conns Home plus
03.2020 - 07.2021
Customer Service Representative
GC Services
10.2017 - 01.2020
Customer Service Representative
Teleperformance
01.2016 - 10.2017
General Education -
Houston Community College
High School Diploma -
Santa Rita High School