Teanna Harris
Darien,IL
Summary
Detail-oriented customer service professional with 14 years of experience, including 10 years at Nordstrom managing financial transactions, account issues, and compliance. Skilled in billing operations, payment processing, and data accuracy with a proven track record of resolving customer disputes and ensuring compliance with company policies. Strong communicator adept at balancing customer satisfaction with organizational goals.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
AI Customer Success Specialist
AI Outlier (Remote)
Darien, IL
02.2024 - Current
- Collected, reviewed, and analyzed data to identify errors, ensuring accuracy in customer service and financial processes.
- Monitored system performance and resolved discrepancies to maintain reliable operations.
- Documented and reported issues, providing actionable insights to improve system accuracy.
- Supported process improvements to enhance efficiency and reduce service disruptions.
Cashier / Lead / Salesperson /Assistant Department Manager
Nordstrom
Oak Brook, Illinois
09.2014 - Current
- Accurately processed high-volume cash, credit, and return transactions, ensuring compliance with company financial policies.
- Reconciled daily sales and payment records, maintaining strict attention to detail and accuracy.
- Resolved billing disputes and customer account issues while maintaining positive customer relationships.
- Trained and supervised associates on financial accuracy, billing procedures, and compliance with company standards.
- Led departmental operations, managing schedules, resources, and performance to meet goals.
- Implemented policies and monitored adherence to safeguard financial transactions and customer accounts.
Education
Cosmetology Certificate -
College of Dupage
Glen Ellyn, IL 06.2011 - 06.2012
Hinsdale South High School (Diploma)
Darien, ILSkills
- Billing & Payment Processing
- Account Reconciliation
- Customer Dispute Resolution
- Effective Communication
- Data Entry & Documentation
- Compliance & Policy Adherence
- Technical Proficiency (CRM & AI Systems)
- Conflict Resolution & Mediation
- Time Management & Multi-tasking
Accomplishments
• Pacesetter Award (Nordstrom): Recognized for consistently exceeding sales and customer service goals.
• Spotlight ASEM Award (Nordstrom): Honored for outstanding leadership and positive impact on customer service, compliance, and organizational performance.
Timeline
AI Customer Success Specialist
AI Outlier (Remote)
02.2024 - Current
Cashier / Lead / Salesperson /Assistant Department Manager
Nordstrom
09.2014 - Current
Cosmetology Certificate -
College of Dupage
06.2011 - 06.2012
Hinsdale South High School (Diploma)