Teaono Riles
Austell,GA
Summary
Dynamic and detail-oriented professional with experience at Delta Air Lines, adept at enhancing passenger experiences through effective communication and problem-solving. Proven ability in ticketing systems and baggage handling, ensuring safety and efficiency during high-pressure situations. Recognized for maintaining clean and welcoming environments while collaborating effectively with teams.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines, Inc
01.2023 - Current
- Assisted passengers with check-in processes and boarding procedures to enhance travel experience.
- Provided information on flight schedules, gate changes, and airline policies to ensure clarity.
- Supported baggage handling operations by tracking lost luggage and coordinating with relevant departments.
- Utilized customer service software to log inquiries and resolve issues efficiently.
- Adapted quickly to changing situations, ensuring compliance with safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Lead Cabin Agent
Delta Air Lines, Inc
03.2022 - 01.2023
- Trained new cabin agents on company policies and procedures to promote consistent service standards.
- Conducted security inspections of aircraft for compliance with government and company requirements.
- Cleaned aircraft to prevent build-up of debris and grime .
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the airline brand image.
Cabin Experience Agent
Delta Air Lines, Inc
08.2021 - 03.2022
- Completed thorough post-flight inspections of the cabin area to identify any damages or lost items left behind by passengers.
- Received specialized training in biohazard containment procedures to ensure proper handling of hazardous waste materials found onboard aircrafts safely.
- Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
Education
Diploma - Medical Assistant
Lincoln College of Technology
Toledo, OH07-2011
Skills
- Ticketing system
- Airport security awareness
- Passenger assistance
- Baggage handling
- Boarding process management
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Team collaboration
- Active listening
- Verbal and written communication
Timeline
Airport Customer Service Agent
Delta Air Lines, Inc
01.2023 - Current
Lead Cabin Agent
Delta Air Lines, Inc
03.2022 - 01.2023
Cabin Experience Agent
Delta Air Lines, Inc
08.2021 - 03.2022
Diploma - Medical Assistant
Lincoln College of Technology