Tearny Butler
Dallas,TX
Summary
Mortgage servicing professional with 4+ years of experience across customer service, escrow, and loss mitigation. Proven ability to manage delinquent loan portfolios, navigate default and foreclosure timelines, and coordinate resolution strategies in compliance with investor guidelines. Seeking to transition into a foreclosure and real estate operations role focused on portfolio and asset management.
Overview
2027
2027
years of professional experience
Work History
Home Solutions Associate II (Experienced)
Rocket Mortgage (formerly Nationstar / Mr. Cooper)
2024 - Current
- Manage a high-volume pipeline of delinquent mortgage accounts and drive resolution strategies aligned with investor guidelines.
- Analyze borrower financials to determine appropriate loss mitigation solutions.
- Track loan progression through default stages, including pre-foreclosure and foreclosure timelines.
- Maintain accurate documentation and ensure compliance with servicing standards and regulatory requirements.
- Collaborate with internal teams to move accounts efficiently through resolution and foreclosure processes.
Escrow Specialist
Mr. Cooper
01.2022 - 01.2024
- Reviewed and analyzed escrow accounts to ensure accurate tax and insurance disbursements.
- Resolved escrow discrepancies and maintained compliance with servicing guidelines.
- Processed escrow adjustments and ensured timely handling of account updates.
- Maintained accurate records and supported audit and compliance requirements.
Customer Service Representative
Mr. Cooper
01.2021 - 01.2022
- Assisted customers with mortgage account inquiries and payment-related issues.
- Developed foundational knowledge of loan servicing and escrow processes.
- Maintained professionalism and accuracy in a high-volume environment.
Collections / Customer Service Representative
Southwest Credit Systems
Carrollton, TX
2020 - 2021
- Managed delinquent consumer accounts and facilitated payment resolutions.
- Processed payments accurately and maintained detailed account documentation.
- Communicated account status and resolution options to customers.
- Adhered to compliance guidelines when handling sensitive financial information.
Education
High School Diploma - undefined
MacArthur High School
Irving, TXSkills
Mortgage Servicing & Default Management
Foreclosure & Loss Mitigation Processes
Portfolio / Pipeline Management
Regulatory Compliance & Investor Guidelines
Document Review & Processing
Cross-Functional Coordination
Microsoft Excel, Word
Timeline
Escrow Specialist
Mr. Cooper
01.2022 - 01.2024
Customer Service Representative
Mr. Cooper
01.2021 - 01.2022
High School Diploma - undefined
MacArthur High School
Home Solutions Associate II (Experienced)
Rocket Mortgage (formerly Nationstar / Mr. Cooper)
2024 - Current
Collections / Customer Service Representative
Southwest Credit Systems
2020 - 2021