Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tearsa Eskelson

Columbus,OH
Tearsa Eskelson

Summary

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Overview

9
years of professional experience

Work History

TSI

Collections Representative, Customer Service Rep
10.2021 - 04.2023

Job overview

  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.

Patience Home Health Care

Home Health Aide
05.2014 - 07.2021

Job overview

  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.

Education

Columbus State Community College
Columbus, OH

N/A from Veterinary Technology

University Overview

Skills

  • Waste Tracking System
  • Shipment Support
  • Maintaining Quality Assurance Standards
  • Conveyor Systems
  • Credit Card Payment Processing
  • Microsoft Word
  • ADP Workforce Now
  • Understanding Customer Needs
  • Call Volume and Quality Metrics
  • Documentation
  • Collection Calls
  • High-Volume Environments
  • Payment Agreements
  • Account Tracking
  • Payment Plan Implementation
  • Skip Tracing
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Cultural Awareness

Timeline

Collections Representative, Customer Service Rep
TSI
10.2021 - 04.2023
Home Health Aide
Patience Home Health Care
05.2014 - 07.2021
Columbus State Community College
N/A from Veterinary Technology
Tearsa Eskelson