Sharlonda Haynes
Fort Worth,TX
Summary
Ensure excellent and professional service to clients. Show signs of concerns. Provide options to resolve problems Quick learner Dedicated to give great customer service Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Home Depot WFH
REMOTE , TX
02.2024 - 11.2024
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries via phone, email, and chat.
ORDER PACKER
Whole Foods /AMAZON
Houston, Tx
12.2021 - 02.2023
- Verified accuracy of orders and ensured proper product labeling
- Set up station by receiving packing orders and gathering packing materials
- Collaborated with colleagues to complete daily packing goals
AFTER SCHOOL TEACHER
Robindell private school
Houston, Tx
06.2016 - 12.2021
- Assistant with school work
- Coordinate after activities
- Provide emotional and physical care to students
LEASING AGENT
Ascension commercial real esate
Houston, Tx
04.2013 - 05.2016
- Answer telephone for possible prospects
- Process residual applications
- Tour properties for clients
- Inspect apartments
Education
HIGH SCHOOL DIPLOMA -
Lufkin high school
Lufkin, TX05.2009
Skills
- Barcode Scanners
- Document Verification
- Material Sort
- Sealing Machines
- Order Packing And Shipping
- Box Building
- Crew Management
- Production Efficiency
- OSHA Requirements
- Safety Protocols
- Crating Shipments
- Efficient Routing
- Maintaining Clean Work Areas
- Reading Comprehension
- Quantity Checking
- Product Boxing
- Effective Prioritization
- Production Goals
- Random Sampling
- Task Prioritization
- Scanner Systems
- Critical Thinking
- Quality Inspections
- Workplace Safety
- Special Projects
- Shipment Arrangements
- Waste Tracking System
- Product Information Documentation
- Account updating
- Complaint resolution
- Key holder experience
- Reading comprehension
- Call center procedures
- Multitasking and organization
- Call center operations
Timeline
Customer Service Representative
Home Depot WFH
02.2024 - 11.2024
ORDER PACKER
Whole Foods /AMAZON
12.2021 - 02.2023
AFTER SCHOOL TEACHER
Robindell private school
06.2016 - 12.2021
LEASING AGENT
Ascension commercial real esate
04.2013 - 05.2016
HIGH SCHOOL DIPLOMA -
Lufkin high school
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