BONNIE GALLAGHER
Garden Grove,CA
Summary
Adept at warehouse operations and providing top-notch customer service, I significantly enhanced satisfaction levels and minimized legal risks during my tenure at MERAMAK INC. My expertise in logistics planning and ability to collaborate effectively with team members have been pivotal in achieving productivity goals and ensuring compliance with regulations at both Wallmart and Adecco for Michael Kors.
Overview
2014
2014
years of professional experience
Work History
Customer Service/Tech Support
MERAMAK INC
05.2007 - 08.2013
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Fulfillment Specialist
Wallmart
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
Fulfillment Specaillist
Adecco Gor Michael Kors
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
Order Picker
Advance Auto Parts Distribution Center
Brea, California
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Labeled boxes and placed in outbound collection areas.
- Participated in training sessions to improve picking techniques and learn new technologies.
Education
Business Administration
Calstate Long Beach
Long Beach, CASkills
- Warehouse operations
- Labeling accuracy
- Packing expertise
- Logistics planning
- Barcode scanners
- Pick-list processing
- Quality assurance
- Order picking
Timeline
Customer Service/Tech Support
MERAMAK INC
05.2007 - 08.2013
Fulfillment Specialist
Wallmart
Fulfillment Specaillist
Adecco Gor Michael Kors
Order Picker
Advance Auto Parts Distribution Center
Business Administration
Calstate Long Beach