LATASHA GRAYSON
MS
Summary
Experienced in working independently, staying organized, and providing excellent support to customers. Quick to learning new systems, detail-oriented, and committed to delivering high quality work in fast-paced environment as well as remotely. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service/Tech Support
Anthology
07.2025 - 05.2026
- Handle high-volume inbound calls and chats assisting college students with account and technical issues
- Troubleshoot hardware, software, and login problems with a focus on first-call resolution
- Maintain detailed and accurate records in internal systems
- Deliver professional and empathetic customer service in a fast-paced remote environment
- Erccoun
Customer Service Representative
TTEC
06.2022 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in CRM systems.
- Assist customers through inbound calls .Assist with sales ,orders ,and account information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Concentrix
Ohio City, OH
08.2019 - 04.2022
- Managed inbound calls related to insurance policies and account inquiries
- Resolved customer concerns efficiently while maintaining high satisfaction
- Documented all interactions accurately in CRM systems
- Met performance metrics including call time, resolution, and quality standards
Mail Handler Assistant (MHA)
USPS
Memphis, TN
08.2017 - 07.2020
- Processed and sorted high volumes of mail with speed and accuracy
- Supported logistics operations to ensure timely deliveries
- Worked in a fast-paced, deadline-driven environment
Cashier / Food Service Worker
DRMC
10.2015 - 01.2017
- Handled cash transactions and maintained accurate balances
- Provided excellent customer service in a high-traffic setting
- Assisted with food preparation and maintained cleanliness standards
Housekeeping / Support Staff
WABG News
Greenville, MS
06.2013 - 07.2014
- Authorized to work in the U.S.
- Experienced in remote work environments
- Strong ability to work independently and manage time effectively
Education
High School Diploma -
GHWS
01-2008
Skills
- Professional, empathetic tone control
- Active listening and summarizing
- Handling difficult conversations/de-escalation
- Product/technical troubleshooting
- Handling Inbound/Outbound calls
- Dependable and responsible
- Computer skills
- Problem resolution
- Active listening
Timeline
Customer Service/Tech Support
Anthology
07.2025 - 05.2026
Customer Service Representative
TTEC
06.2022 - 09.2023
Customer Service Representative
Concentrix
08.2019 - 04.2022
Mail Handler Assistant (MHA)
USPS
08.2017 - 07.2020
Cashier / Food Service Worker
DRMC
10.2015 - 01.2017
Housekeeping / Support Staff
WABG News
06.2013 - 07.2014
High School Diploma -
GHWS