Rodney Byrd
Nashville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Customer Service/tech Support
Verizon Wireless
Murfreesboro, TN
04.2013 - 08.2023
- Provided technical support and troubleshooting advice for customers.
- Assisted customers with account set-up and activation.
- Promptly addressed customer issues related to billing or service problems.
- Followed up with customers to ensure their satisfaction with resolution provided.
- Processed orders, returns, exchanges, refunds, and cancellations accurately and efficiently.
Warehouse Forklift Operator
Achieve Global
Nashville, TN
07.2006 - 03.2013
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Maintained accurate inventory records and prepared reports for management.
- Operated manual pallet jacks to move material around the warehouse.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Unloaded incoming supplies and placed them into designated storage areas.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Collaborated with team members to complete tasks efficiently and accurately.
Dispatcher
WL Trucking LLC
Nashville, TN
Education
Some College (No Degree) - Music Production
IADT
NashvilleSkills
- Adjusting Routes
- Driver Communication
- Updating Logs
- Data Monitoring
- Inquiry Resolution
- Professional Telephone Demeanor
- Account Investigation
- Account Resolution
- Exceptional Telephone Etiquette
- Order Placement
- Credit Card Payment Processing
- Receiving Shipments
- Materials Transport
- Materials Sorting
- Transportation Log Management
- Team Player
- Depth Perception
- Loading Dock Operations
Affiliations
Highly skilled with working with all types of people in fast paced environment. 10+ years of working with customers and solving complex issues. 8+ years of warehouse work,forklift,cherry picker, tow motors gas and electric. Strong ability of working on my own as well as with a team. Also worked part as a dispatcher for WL Trucking LLC. I dispatched 48' flat bed trailors and 53' dry vans all over the east coast and south east United states. Strong ability in negotiating rates with brokers ,and exceptional communications skills
Hobbys
Building and maintaining saltwater reef tank. Currently working in a aquarium store, knowledgeable chemistry and water paramaters for aquariums. Home tank is 75 gallon saltwater tank with live rock and sand.
Timeline
Customer Service/tech Support
Verizon Wireless
04.2013 - 08.2023
Warehouse Forklift Operator
Achieve Global
07.2006 - 03.2013
Dispatcher
WL Trucking LLC
Some College (No Degree) - Music Production
IADT