TEASHA MORGAN
Oklahoma City,OK
Summary
Market Research Interviewer with extensive expertise in synthesizing consumer feedback to drive product development strategies. Demonstrates strong problem-solving and communication skills across various roles, including customer support and energy assistance. Proficient in data analysis and maintaining comprehensive databases, with a focus on delivering actionable insights and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Market Research Interviewer
InMoment
11.2022 - Current
- Ability to read script verbatim
- Discussions with participants in order to obtain feedback on specific products or services being studied by the company.
- Interpreted data collected from surveys, focus groups, interviews to draw conclusions about consumer behavior.
- Maintained a database of respondents and contact information for future reference.
Claims Adjuster
Hertz
03.2025 - 09.2025
- Evaluated claims for accuracy, reducing processing time and improving customer satisfaction.
- Analyzed accident reports to determine fault, enhancing decision-making accuracy.
- Analyzed claim data to identify trends, informing process enhancements that resulted in noticeable gains in operational efficiency.
- Maintained comprehensive records of claims activities, ensuring compliance with regulations and facilitating audits with zero discrepancies.
- Demonstrated strong interpersonal skills by guiding clients through the claims process, enhancing their overall experience.
- 30+ claims per day
- Streamlined claims processing workflows, leading to measurable improvements in turnaround times and heightened client satisfaction.
Chat Email Customer Support Representative
Healthpilot Technologies LLC
11.2024 - 12.2024
- Handled client inquiries on Medicare plans, boosting satisfaction and enrollment rates
- Guided clients through online applications, improving process efficiency and success
- Resolved client issues swiftly, enhancing overall customer experience and trust
- Assisted patients with health queries, ensuring accurate and timely information delivery
- Data entry experience
Infant/Toddler Teacher
Construction Zone Learning Center
07.2013 - 01.2024
- Creating more opportunities for my kids to learn such as teaching them their ABC's, 123's, name and colors etc.
- Getting toddlers ready for preschool
- Communicating with their parents
- Keeping my classroom neat
- Potty training
Energy Assistance Specialist
Department of Human Services
11.2019 - 10.2021
- Organize and oversee client cases
- Data Entry using Microsoft, IMS facts
- Handles and direct inbound and outbound calls
- Send correspondence to electric providers on behalf of customers
- Outbound calling
- Communicated effectively with customers via phone, email, and text messages.
- Conducted follow-up calls with existing clients to ensure satisfaction with application qualifications.
- Called electric companies such as OGE.
Education
Billing and Coding
Hussian School of Art
Oklahoma City, OK03.2023
High School Diploma - undefined
Guthrie Job Corps
Guthrie, OK05.2015
Skills
- Customer Service
- Communication
- Leadership
- Time Management
- Computer Literacy
- Microsoft Office
- Data Entry
- HIPAA
- Medical Terminology
- Documentation
- Problem Solving
- Call Center
- Insurance
- Claims Processing (Skillful)
- Childcare
- Claims adjuster (Skillful)
LANGUAGES
English (Native)
Timeline
Claims Adjuster
Hertz
03.2025 - 09.2025
Chat Email Customer Support Representative
Healthpilot Technologies LLC
11.2024 - 12.2024
Market Research Interviewer
InMoment
11.2022 - Current
Energy Assistance Specialist
Department of Human Services
11.2019 - 10.2021
Infant/Toddler Teacher
Construction Zone Learning Center
07.2013 - 01.2024
Billing and Coding
Hussian School of Art
High School Diploma - undefined
Guthrie Job Corps
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