Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teashia Atkinson

Forney,TX

Summary

Dynamic professional with considerable experience at a major airline, as well as major medical/ nursing and rehabilitation centers involving direct patient care, excelling in fast-paced environments and effective problem resolution. Proven ability to enhance customer satisfaction and ensure safety through proactive communication and teamwork. Skilled in patient care and therapeutic communication, consistently promoting well-being and comfort for diverse populations. Adaptable and quick to learn in challenging situations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Ramp Agent

Southwest Airlines
07.2014 - Current

Adhere and enforce all airport security protocols and procedures, as well as

  • Efficiently operate ground service equipment to facilitate smooth and safe handling of customer baggage and cargo.
  • Load, unload, sort, and transfer passenger baggage between gates as needed.
  • Conduct marshaling activities, safely guiding and towing aircraft to and from their designated parking areas ensuring proper positioning on the ramp.
  • Clear ramp of hazards and debris that could interfere with aircraft movement and personnel safety.
  • Maintain clear communication with pilots, ground crew, and other airport personnel to minimize delays and ensure for ontime departures.

Certified Nursing Assistant

Summit at Lakeway, Brookdale Senior Living
08.2008 - 06.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, toileting, and feeding while ensuring patient dignity and promoting comfort and wellbeing.
  • Reduced fall incidents by implementing safety measures like bed alarms, proper foot wear, proper positioning techniques and ensuring all call lights were within reach.
  • Prevented pressure ulcer development through frequent turning and repositioning of patients as necessary.
  • Properly checked and documented patient vital signs such as temperature, blood pressure, and blood sugar levels, as well as fluid intake and output.
  • Conducted regular rounds to monitor patient physical and mental status throughout shifts.
  • Assisted patients with range of motion exercises to prevent loss of function during care.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive patient relationships.

Customer Service/ Cashier

Ampco System Parking
09.2004 - 08.2008
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Collaborated with team members to maintain smooth operations during peak hours.

Certified Nursing Assistant

Scott and White Medical Center
02.2003 - 05.2004


  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks, enhancing comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Supported mobility and transportation needs of residents, ensuring safety during movement.
  • Collaborated with interdisciplinary team to develop and implement personalized care plans.
  • Provided quality care for diverse patients by addressing individual needs and cultural sensitivities.
  • Promoted patient independence by assisting with mobility exercises and adaptive equipment use.
  • Ensured a safe environment through meticulous adherence to infection control protocols and safety guidelines.
  • Performed glucose checks as necessary.
  • Discontinued foley catheter as required.

Chemical Operations Specialist

United States Army
09.1999 - 09.2002
  • Conducted nuclear, biological and chemical reconnaissance.
  • Decontaminated personnel and equipment using the M12 decontamination apparatus as 65 gallon per minute pump.
  • Provided cover and concealment during field missions.
  • Acted as radio control point of contact at the tactical operations center (TOC).
  • Provided transportation for troops, personnel, and team leaders as a primary driver of tactical vehicles.
  • Certified as a combat lifesaver to perform life-saving first aide to wounded troops as needed.

Education

Bachelor of Science - Nursing

The University of Texas At Arlington
Arlington, TX
05-2026

Associate of Science - Nursing

Trinity Valley Community College
Athens, TX
05-2025

Associate of Science - Science

Dallas College
Dallas, TX
05-2022

Skills

  • Proficient in fast-paced environments
  • Effective problem resolution
  • Team collaboration proficiency
  • Ability to learn quickly and adapt to new situations
  • Time management
  • Therapeutic communication
  • Patient Care
  • Multitasking
  • Customer Service
  • Infection Control

Certification

Registered Nurse (RN) Current

Basic Life Support (BLS) Current

Timeline

Ramp Agent

Southwest Airlines
07.2014 - Current

Certified Nursing Assistant

Summit at Lakeway, Brookdale Senior Living
08.2008 - 06.2014

Customer Service/ Cashier

Ampco System Parking
09.2004 - 08.2008

Certified Nursing Assistant

Scott and White Medical Center
02.2003 - 05.2004

Chemical Operations Specialist

United States Army
09.1999 - 09.2002

Bachelor of Science - Nursing

The University of Texas At Arlington

Associate of Science - Nursing

Trinity Valley Community College

Associate of Science - Science

Dallas College