Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teashia Atkinson

Forney,TX

Summary

Dynamic professional with considerable experience at a major airline, as well as major medical/ nursing and rehabilitation centers involving direct patient care, excelling in fast-paced environments and effective problem resolution. Proven ability to enhance customer satisfaction and ensure safety through proactive communication and teamwork. Skilled in patient care and therapeutic communication, consistently promoting well-being and comfort for diverse populations. Adaptable and quick to learn in challenging situations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Ramp Agent

Southwest Airlines
Dallas, TX
07.2014 - Current

Adhere and enforce all airport security protocols and procedures, as well as

  • Efficiently operate ground service equipment to facilitate smooth and safe handling of customer baggage and cargo.
  • Load, unload, sort, and transfer passenger baggage between gates as needed.
  • Conduct marshaling activities, safely guiding and towing aircraft to and from their designated parking areas ensuring proper positioning on the ramp.
  • Clear ramp of hazards and debris that could interfere with aircraft movement and personnel safety.
  • Maintain clear communication with pilots, ground crew, and other airport personnel to minimize delays and ensure for ontime departures.

Certified Nursing Assistant

Summit at Lakeway, Brookdale Senior Living
Lakeway, TX
08.2008 - 06.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, toileting, and feeding while ensuring patient dignity and promoting comfort and wellbeing.
  • Reduced fall incidents by implementing safety measures like bed alarms, proper foot wear, proper positioning techniques and ensuring all call lights were within reach.
  • Prevented pressure ulcer development through frequent turning and repositioning of patients as necessary.
  • Properly checked and documented patient vital signs such as temperature, blood pressure, and blood sugar levels, as well as fluid intake and output.
  • Conducted regular rounds to monitor patient physical and mental status throughout shifts.
  • Assisted patients with range of motion exercises to prevent loss of function during care.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive patient relationships.

Customer Service/ Cashier

Ampco System Parking
Austin, TX
09.2004 - 08.2008
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Collaborated with team members to maintain smooth operations during peak hours.

Certified Nursing Assistant

Scott and White Medical Center
Temple, Tx
02.2003 - 05.2004
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks, enhancing comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Supported mobility and transportation needs of residents, ensuring safety during movement.
  • Collaborated with interdisciplinary team to develop and implement personalized care plans.
  • Provided quality care for diverse patients by addressing individual needs and cultural sensitivities.
  • Promoted patient independence by assisting with mobility exercises and adaptive equipment use.
  • Ensured a safe environment through meticulous adherence to infection control protocols and safety guidelines.
  • Performed glucose checks as necessary.
  • Discontinued foley catheter as required.

Chemical Operations Specialist

United States Army
Fort Hood, TX
09.1999 - 09.2002
  • Conducted nuclear, biological and chemical reconnaissance.
  • Decontaminated personnel and equipment using the M12 decontamination apparatus as 65 gallon per minute pump.
  • Provided cover and concealment during field missions.
  • Acted as radio control point of contact at the tactical operations center (TOC).
  • Provided transportation for troops, personnel, and team leaders as a primary driver of tactical vehicles.
  • Certified as a combat lifesaver to perform life-saving first aide to wounded troops as needed.

Education

Bachelor of Science - Nursing

The University of Texas At Arlington
Arlington, TX
05-2026

Associate of Science - Nursing

Trinity Valley Community College
Athens, TX
05-2025

Associate of Science - Science

Dallas College
Dallas, TX
05-2022

Skills

  • Proficient in fast-paced environments
  • Effective problem resolution
  • Team collaboration proficiency
  • Ability to learn quickly and adapt to new situations
  • Time management
  • Therapeutic communication
  • Patient Care
  • Multitasking
  • Customer Service
  • Infection Control

Certification

Registered Nurse (RN) Current

Basic Life Support (BLS) Current

Timeline

Ramp Agent

Southwest Airlines
07.2014 - Current

Certified Nursing Assistant

Summit at Lakeway, Brookdale Senior Living
08.2008 - 06.2014

Customer Service/ Cashier

Ampco System Parking
09.2004 - 08.2008

Certified Nursing Assistant

Scott and White Medical Center
02.2003 - 05.2004

Chemical Operations Specialist

United States Army
09.1999 - 09.2002

Bachelor of Science - Nursing

The University of Texas At Arlington

Associate of Science - Nursing

Trinity Valley Community College

Associate of Science - Science

Dallas College