Teaunya Edwards
Wichita,KS
Summary
Experienced medical scheduler seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Quality Assurance Coordinator
GraceMed
09.2018 - Current
- Manage patient complaints and minimize resolution time by scheduling appointments and communicating with a wide range of medical clinicians across multiple disciplines and patients.
- Monitor and evaluate associate performances against established performance metrics to determine a level of adherence to company policies and procedures.
- Lead and provide training to employees to promote understanding interdisciplinary coordinated care delivery, HIPAA compliance and safety.
- Perform internal audits, preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Medical Billing Specialist
Mental Health Association
08.2015 - 09.2018
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues plus organize work to meet deadlines, ensuring compliance.
- Verified accuracy of accounts payable payments, resulting in 84% reduction in payment errors and check reissues.
Patient Service Representative
GraceMed
08.2014 - 08.2017
- Provided exceptional customer service to patients, while scheduling appointments, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Apply knowledge of medical terminology due to technical nature of language utilized by clinicians.
- Took copayments and compiled daily financial records
Education
Bachelor of Arts - Business
Friends University
Wichita, KS05.2024
Associate of Arts - Accounting
Blinn College
Brenham, TX05.2006
Skills
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Capability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
- Advanced knowledge of medical terminology due to technical nature of language utilized by clinicians
- Active Listening
- Analytical and Critical Thinking
- Excellent Communication
Timeline
Quality Assurance Coordinator
GraceMed
09.2018 - Current
Medical Billing Specialist
Mental Health Association
08.2015 - 09.2018
Patient Service Representative
GraceMed
08.2014 - 08.2017
Bachelor of Arts - Business
Friends University
Associate of Arts - Accounting
Blinn College
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