Microsoft Platforms
Tech Serv
Business To Business IT Services
Ocala,Florida
Summary
Dedicated technology professional company with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced IT team with over 35 years of combined experience in our industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
Work History
IT Support Team
IServ Corp
Ocala, FL
06.2022 - Current
- Supports an 85 million dollar multi franchise company
- Managed all the technology for new builds and remodels.
- Daily support for local operators
- 43 locations and 4 brands
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
IT Support Team
Dillon Media
Ocala, FL
03.2021 - Current
- Created IT networks for video production
- Provide onsite and remote technical support for projects
- Specific technology solutions for remote locations and short events
- Provide technology support for video, audio and communication needs during events or productions
IT Support Team
Jr Management
Gainesville, FL
11.2019 - Current
- Managed 7 new restaurant builds
- Supported 2 brands -Piesanos and Gators Dockside
- Total of 15 locations
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Installed VoIP phone systems to create an integrated system
IT Support Team
NAI Heritage Real Estate
Ocala, United States
01.2015 - Current
- Supported multiple agents and brokers
- Upgraded phones and networks
- Handles all email and documents software
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
Bachelor of Arts - Mathematics And Computer Science
Scott Kluess
University Of Florida 01.1992 - 01.2004
Bachelor of Arts - Business Administration And Management
Willis Williams
Southern College 01.2000 - 01.2005
Bachelor of Science - Business Administration And Management
Margaret Kluess
University Of Florida 01.2005 - 01.2008
Skills
Problem-Solving
Training and Development
Critical Thinking
Project planning
Business administration
Database Management
Spreadsheet management
Multi-line phone proficiency
Maintenance and Repair
Point of Sales Systems
Computer Hardware and Software
Building Networks and Infrastructure
Affiliations
Florida Restaurant and Lodge Association
National Restaurant Association
Chamber member in Alachua, Duval, Marion, Citrus and multiple other counties
Board member of Ocala Business Leaders
Broad Member of Ocala Marion Hospitality Council
Software
Google Platforms
Apple Platforms
Docuware
Restaurant 365
Aloha, Brink, Revel, Square, Toast and Micros Point of Sales Systems
VoIP Platform
Watchguard
Ubiquity
Timeline
IT Support Team
IServ Corp
06.2022 - Current
IT Support Team
Dillon Media
03.2021 - Current
IT Support Team
Jr Management
11.2019 - Current
IT Support Team
NAI Heritage Real Estate
01.2015 - Current
Bachelor of Science - Business Administration And Management
Margaret Kluess
01.2005 - 01.2008
Bachelor of Arts - Business Administration And Management
Willis Williams
01.2000 - 01.2005
Bachelor of Arts - Mathematics And Computer Science
Scott Kluess
01.1992 - 01.2004