Tecka Jordan
Casa Grande,AZ
Summary
Healthcare and customer service professional with experience supporting patients, members, and employees through complex benefit, insurance, and medication processes. Skilled in empathetic communication, problem solving, active listening, and conflict resolution. Proven ability to manage high volume workloads, navigate multiple systems, and deliver accurate, patient focused support in remote environments.
Overview
5
5
years of professional experience
Work History
Benefits Service Center Representative
WTW (Willis Tower Watson)
Remote, USA
04.2025 - 11.2025
- Supported employees and plan participants remotely on health care benefits, enhancing understanding and access.
- Educated members on benefit plans, eligibility, coverage, and enrollment options, facilitating informed decision-making.
- Guided employees through open enrollment and benefits elections with accuracy and empathy.
- Guided members through complex insurance plans, ensuring compliance and clarity in their selections.
- Delivered exceptional customer service by resolving inquiries efficiently and explaining benefits in clear, easy-to-understand language.
- Managed multiple systems simultaneously while documenting interactions and maintaining accurate member records.
Patient Care Advocate
Cigna
Remote, USA
08.2022 - 03.2025
- Coordinated specialty medication orders between patients, providers, and clinical teams to ensure timely treatment.
- Assisted patients with complex specialty therapies, explaining medication processes, treatment requirements, and next steps.
- Collaborated with physicians’ offices, insurance providers, and internal departments to resolve prescription and authorization issues.
- Monitored prescription status and proactively followed up to prevent delays in medication delivery.
- Delivered compassionate, patient-centered support while handling sensitive health information in compliance with HIPAA regulations.
- Documented patient interactions accurately and managed multiple systems in a fast-paced, high-volume environment.
- Educated patients on specialty pharmacy services, refill processes, and available support resources.
REMS Specialist
McKesson
Remote, USA
07.2020 - 03.2021
- Administered FDA-mandated REMS programs to support safe medication use and regulatory compliance.
- Provided patient counseling and education regarding specialty medications, treatment requirements, and safety guidelines.
- Coordinated with healthcare providers, pharmacies, and internal teams to ensure compliance with program requirements.
- Documented patient interactions and maintained accurate records in accordance with HIPAA and regulatory standards.
Education
High School Diploma - General Studies
Jefferson High School
01-2013
Skills
- Customer Support
- Effective Communication
- Conflict Resolution
- Listening skills
- Customer service
- Adaptability
- Time Management
- Task Prioritization
- Complex problem solving
Timeline
Benefits Service Center Representative
WTW (Willis Tower Watson)
04.2025 - 11.2025
Patient Care Advocate
Cigna
08.2022 - 03.2025
REMS Specialist
McKesson
07.2020 - 03.2021
High School Diploma - General Studies
Jefferson High School