Hi, I’m
Tecla Mambwe
Mutare
Summary
Dynamic Medical Social Worker Intern at Victoria Chitepo Provincial Hospital and adept Client Relationship Manager at Mandipa Rehabilitation Centre, I leveraged communication proficiency and problem-solving ability to enhance patient wellbeing and client satisfaction. Specialized in developing individualized care plans and innovative client support solutions, significantly improving emotional support networks and client relations.
Overview
2
years of professional experience
Work History
Victoria Chitepo Provincial Hospital
Medical Social Worker Intern
01.2023 - 08.2024
Job overview
- Implemented evidence-based interventions to enhance patient and family coping skills, leading to improved emotional wellbeing.
- Enhanced patient care by conducting comprehensive biopsychosocial assessments and developing individualized care plans.
- Developed effective crisis intervention strategies for high-risk patients experiencing acute distress or mental health crises.
- Connected patients with appropriate community resources, enabling them to access necessary services and support networks.
- Curated personalized documentation to suite client’s peofile
Mandipa Rehabilitation Centre
Client Relationship Manager
05.2022 - 07.2023
Job overview
- Developed tailored communication strategies to address client needs.
- Navigated complex client challenges with collaborative approach to ensure satisfaction.
- Led client relationship management initiatives for fostering team collaboration and accountability.
- Resolved client concerns rapidly by implementing innovative support solutions.
Education
Africa University Mutare Zimbabwe
Bachelor Of Social Work from Human Rights
River Side College Mutare Zimbabwe
High School Diploma from Arts And Humanities
11.2020
Skills
Customer Service Focus
Problem-Solving Ability
Communication Proficiency
Organizational Skills
Languages
English
Advanced (C1)
Timeline
Medical Social Worker Intern
Victoria Chitepo Provincial Hospital
01.2023 - 08.2024
Client Relationship Manager
Mandipa Rehabilitation Centre
05.2022 - 07.2023
Africa University
Bachelor Of Social Work from Human Rights
River Side College
High School Diploma from Arts And Humanities
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