Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Ted Chang

Woodbridge,VA

Summary

Dynamic insurance professional and enthusiastic manager with a proven track record in the insurance and service industries. Recognized as a Top Performer of the Quarter for exceptional accuracy, compliance, and customer service in claims processing. Expertise in assessing, investigating, and resolving high-volume claims while maintaining 100% regulatory compliance. Strong negotiation and analytical skills ensure fair outcomes and foster robust relationships with claimants, providers, and attorneys. Leadership and strategic planning abilities demonstrated across diverse settings, including fast-paced restaurant. Focus on effective communication, problem-solving, and operational management to drive organizational success. Proactive in coordinating resources and encouraging staff to meet demanding targets while optimizing coverage to meet operational demands through efficient time management and meticulous recordkeeping.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Claims Specialist

GEICO, Government Employees Insurance
05.2024 - Current
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.

Manager

Domino's Pizza
12.2020 - 07.2024
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security to protect employees, customers and property.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.

Pharmacy Medication Handler

Capsule Pharmacy
07.2021 - 12.2023
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.

Education

GED -

Northern Virginia Community College
Annandale, VA
06-2026

Skills

  • Claims investigation
  • Claims analysis
  • Policy interpretation
  • Teamwork and collaboration
  • Customer service
  • Claims processing
  • Data entry
  • Claims adjustment
  • Team leadership
  • Staff training and development
  • Customer relations
  • Auto insurance

Accomplishments

    Awarded Top Performer of the Quarter at GEICO

Certification

Technical Support Fundamentals (Google)

Issued May 2022

Description: A certificate offered by Google through Coursera about the fundamentals of technical support. Advancing skills in customer support, troubleshooting, and Linux.

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Insurance Claims Specialist

GEICO, Government Employees Insurance
05.2024 - Current

Pharmacy Medication Handler

Capsule Pharmacy
07.2021 - 12.2023

Manager

Domino's Pizza
12.2020 - 07.2024

GED -

Northern Virginia Community College

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