Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ted McIntyre

Lafayette,LA

Summary

Skilled in device diagnostics and hardware repair, I excel in providing empathetic customer service, a talent honed at CB Direct. My expertise spans from software installation to electrical troubleshooting, ensuring high-quality solutions. Notably, I've led teams at Avis Budget Group, significantly reducing vehicle downtime and elevating service standards through innovative problem-solving and effective team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mobile Technician

CB Direct
07.2021 - 05.2024
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
  • Collaborated with colleagues to develop best practices for common mobile device issues, raising overall service quality.
  • Assisted customers with troubleshooting tips over the phone, minimizing downtime for their devices.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Developed customized solutions when standard fixes were insufficient, showcasing adaptability in problem-solving capabilities.
  • Meticulously documented repair procedures, contributing to an extensive knowledge base within the team.
  • Read blueprints and schematics to correctly place equipment.

Auto Technician

Toyota Of Dallas
06.2022 - 03.2023
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Tested vehicle components and systems to identify issues.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
  • Developed expertise in various automotive systems through ongoing training and certifications, resulting in faster diagnoses and more precise repairs.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Investigated customer complaints to identify cause of malfunctions.

Lead Auto Technician

Avis Budget Group
11.2018 - 03.2020
  • Reduced downtime of vehicles in the shop by efficiently prioritizing repairs based on urgency and complexity.
  • Ensured compliance with all safety protocols, maintaining a clean working environment to minimize accidents or injuries among staff members.
  • Upheld stringent quality control standards, performing thorough inspections on completed work to guarantee customer satisfaction.
  • Maintained a high level of accuracy in recordkeeping, ensuring all service documentation was complete and up-to-date for future reference.
  • Successfully resolved challenging repair situations through persistent troubleshooting efforts backed by strong technical knowledge base.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.

Education

Certified Auto Tech - Automotive Technician

Universal Technical Institute
Irving, TX
06.2012

High School Diploma -

Delcambre High School
Delcambre, LA
06.2006

Skills

Device Diagnostics

Hardware Repair

Application support

Software Installation

Operating System Knowledge

Hardware upgrades

Mobile Device Management

Connectivity Solutions

Equipment installation and repair

Electrical Troubleshooting

Installing equipment

Data cabling installation

Certification

  • AST - Advanced Service Technician
  • CST - Certified Service Technician
  • 6 ASE Certifications

Timeline

Auto Technician

Toyota Of Dallas
06.2022 - 03.2023

Mobile Technician

CB Direct
07.2021 - 05.2024

Lead Auto Technician

Avis Budget Group
11.2018 - 03.2020

Certified Auto Tech - Automotive Technician

Universal Technical Institute

High School Diploma -

Delcambre High School

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Ted McIntyre