Ted Olivas
Belleville,IL
Summary
Experienced telecom sales representative skilled in CRM software, upselling techniques, and account management. Known for strong communication, active listening, and retention-focused service that supports customer growth and resolves concerns quickly.
Overview
16
16
years of professional experience
Work History
Sales Representative
Spectrum
Honolulu, HI
01.2015 - 05.2026
- Sold Spectrum internet, mobile, video, and voice service packages to customers.
- Developed key customer relationships to increase sales.
- Assessed customer needs and aligned service options with household plans to enhance satisfaction.
- Explained pricing, promotions, and contract terms in clear language.
- Facilitated retention through proactive service reviews and timely account follow-up.
- Built customer relationships through courteous communication and active listening.
- Created tailored sales techniques that effectively increased service sales and upsells for new and existing clients.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
Supervisor
LEGO Brand Retail
Honolulu, Hawaii
07.2013 - 01.2015
- Directed and supervised team of 15 employees in daily operations.
- Coached associates on customer service and brand presentation standards to enhance customer experience.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to deliver actionable feedback and support development.
- Recruited, hired, trained, and mentored staff to build a high-performing team.
- Supervised LEGO Brand Retail floor teams during store opening and closing routines.
- Scheduled team coverage and adjusted labor for daily store needs.
- Monitored inventory levels and directed replenishment across sales floor and stockroom.
- Coordinated merchandising changes for LEGO product launches and seasonal displays.
- Enforced store policies, safety practices, and loss prevention procedures.
Assistant Store Manager
Gamestop Corp.
Honolulu, HI
06.2010 - 07.2013
- Supervised daily store operations using GameStop sales, service, and merchandising standards.
- Managed opening and closing routines, cash handling, and register reconciliation.
- Monitored inventory levels, stockroom organization, and shipment processing.
- Maintained loss prevention practices, asset protection, and shrink control procedures.
- Coached team members on achieving sales goals and enhancing knowledge of pre-owned products and membership offers.
- Trained associates on customer service, product knowledge, and trade-in procedures.
- Supported visual merchandising and promotional floor sets across GameStop displays.
- Resolved customer concerns with clear communication and store policy knowledge.
Education
High School Diploma -
Wallace Rider Farrington High School
Honolulu, HI06-2009
Some College (No Degree) - Liberal Arts
Honolulu Community College
Honolulu HISkills
- Telecom product sales
- Sales forecasting
- CRM software
- Account management
- Sales reporting
- Upselling techniques
- Customer retention
- Retention strategies
- Relationship management
- Effective communication
- Active listening
- Conflict resolution
- Goal orientation
- Value selling
Timeline
Sales Representative
Spectrum
01.2015 - 05.2026
Supervisor
LEGO Brand Retail
07.2013 - 01.2015
Assistant Store Manager
Gamestop Corp.
06.2010 - 07.2013
High School Diploma -
Wallace Rider Farrington High School
Some College (No Degree) - Liberal Arts
Honolulu Community College