Ted Owino

Work History

IQVIA

Overland Park, KS

05.2022 - Current

Cross-trained existing employees to maximize team agility and performance.Proven ability to develop and implement creative solutions to complex problems.
Provide leadership to improve IT support operations and the overall end-user service experience.
Fostering a continuous improvement culture to sustain profitability by Identifying and implementing potential process improvements
Collaborating with financial stakeholders to establish clear budget parameters and regulatory compliance.
Serve as primary contact for stakeholders, team members, and upper management
Identify and address potential difficulties, prioritize tasks, and hold to timeline while keeping entire operation under budget
Drive Mergers & Acquisition integration effort, collaborating with different IT teams to ensure project and business timelines are met
Consulting with the business to understand business requirements during change
Assess the changing needs of the business by supporting the communication and delivery of requirements with relevant stakeholders
Demonstrated leadership skills in managing projects from concept to completion.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Delivered services to customer locations within specific timeframes.
Adaptable and proficient in learning new concepts quickly and efficiently.
Cultivated interpersonal skills by building positive relationships with others.
Strengthened communication skills through regular interactions with others.

IQVIA

Overland Park, KS

03.2020 - Current

Lead a team of 8 IT support engineers supporting over 5000 users both homebased and office based on LAN and VPN networks
Tasked with cross training of staff and conduct regular team meetings (at least monthly) and one-on- ones (at least monthly) with line staff
Drive consistent core IT service and high-quality customer experience by achieving a 95% SLA
Continuously Identify opportunities for improvement or enhancement to day to day operations and implement changes as approved
Manage the deployment of fit-for-purpose Persona based technology and support model that improves
Improves and Digitalize Employee Experience (EX)
Help drive the focus on automation and drive utilization of self service adoption for end user support requirements
Execute IT cost saving plans by meeting financial targets
Manage integration efforts on Mergers and Acquisitions.

QuintilesIMS

Overland Park, KS

09.2013 - Current

Experienced with MS Windows 7 and 10, MS Office suite
Incident and problem management for over 5000 users both homebased and office based on LAN and
VPN networks
Configures and documents software, hardware and infrastructure solutions to meet business needs
Troubleshoot hardware and software configuration problems
Perform the installation, testing, maintenance, and upgrading of equipment and software supporting the business
I work with other IT teams to deploy, manage or troubleshoot servers, routers, firewalls, switches, third party software
Manage the deployment of laptops and computer peripherals to remote and office based users across
North America
Test various hardware and software products to meet project requirements as defined by the scope and stays within departmental guidelines for application configuration/development
Design, documents, builds and modifies the complex critical applications to best meet the needs of the organization
Part of the disaster recovery team to for both site and IT system

QuintilesIMS

Overland Park, KS

09.2013 - 12.2014

Using Service-Now and a multitude of other programs, I aid internal and external clients of Quintiles in staying active and productive in their work environment by troubleshooting and fixing IT related issues while adhering to SLA guidelines
Manage ticket escalations and software install requests
Answer inbound service calls and troubleshoot software and hardware issues remotely.

eBryIT Inc

Overland Park, KS

05.2011 - 08.2013

Contracted to Dell through eBryIT to deploy new computers and Dell servers to Blue Valley school district
Image and install software on new computers
Configure server roles and install packages and patches.