
Results-driven individual skilled in stock replenishment and customer service. Known for effective team collaboration and strong product knowledge, contributing to operational excellence and enhanced customer experiences.
Dedicated professional with strong customer service skills and a focus on team contribution. Experienced in training, mentoring, and stock replenishment, ensuring operational efficiency and enhanced customer satisfaction.
Proactive department member with over 16 years of experience in retail, excelling in training and mentoring staff. Proven ability to coordinate department functions and manage inventory, contributing to improved performance and product knowledge.
Packaged (Shelf stable food/drinks) Department Member
Maintained 30-40 hour weekly work schedule. Subbed open shifts regularly. Attended and facilitate monthly department meetings. Cleaning shelves on sales floor/backstock. Trained workers. Cleaning department merchandise refrigerator. Participated in bi-annual store inventory counting.
AM shift work 5am-1pm:
Broke down shipping pallets and stocked shelves before store opening. Kept shelves stocked, provided customer service, received merchandise, and answered phone calls from opening till end of shift.
PM shift work Noon-Closing:
Maintained stock on sales floor and backstock. Received merchandise. Provided customer service/answering phone calls. Fronting/facing/staging products on shelves/displays.
Department Buying:
UNFI buying. Maintained established individual accounts. Met with product representatives and brokers for new accounts. Attended food shows to discover new products. Attended department buyer meetings to discuss products, practices, and for approving new department buyers.
Department Coordinating Committee:
Timecard management/approval. Evaluations organizer. Schedule maintenance. Issued discipline.
Department Hiring Committee:
Job application review. Conducted interviews. Organized job training for new workers. Arranged training schedules for workers from other departments.
E-commerce Department Member
Participation in the development/management of an in-house online/phone app shopping/delivery service department. Met periodically with Homesome (website/app developer) to address app/ordering issues and program development. Worked with UberEats for order delivery.
Shopping Duties:
Received orders via phone app. Gathered items for order. Checked out orders and charged customers. Bagged and staged orders for delivery.
Coordination Duties:
Organized shifts schedules and worker evaluations. Checked and approved timecards.
Hiring Duties:
Reviewed job applications. Scheduled and conducted job interviews. Organized trainers and training schedules.
Other Duties:
Cleaning and maintenance of work area. Maintenance and restocking of work supplies. Meetings with store's Board of Directors, Storewide Steering Committee, and Public Relations Committee.
Storewide Steering Committee Member
Committee overseeing/managing overall store operations. Investigation and resolving of confidential issues. Support for all departments' coordination duties/tasks.
Duties/Tasks:
Attend weekly meetings to distribute tasks, discuss agenda items from the general membership, and address topics confidential in nature.
Facilitate meetings.
Discuss and resolve Customer Comments. Contact customers about their comments.
Identify and discuss problematic customers and shoplifters.
Investigating and resolving confidential issues within the store.