Teodora Chonevska Celeski

Responsible for helping customers or internal teams troubleshoot, resolve, and prevent issues related to software products. Typically work in a customer-facing role, providing technical assistance and ensuring smooth software operations for end-users or clients.

-Respond to customer inquiries about software-related problems, and diagnose and analyze issues to determine their root cause.

-Provide step-by-step guidance to help customers resolve software bugs, configuration issues, or user errors with identifying fixes and workarounds.

- Reproduce bugs or issues in a test environment to understand how they occur

- Installing or setting up the software, ensuring that it is configured properly and working as expected in their environment

- Help customers adjust settings, permissions, or customize the software to meet their specific needs or workflows

- Escalate complex issues or bugs to the development providing them with detailed information to facilitate bug fixes

- Monitor the software in production environments to anticipate and prevent potential issues before they impact the user

- Escalating critical or high-priority issues to higher-level technical teams or management

- QA on Android/iOS/Web

Responsible for managing and processing customer orders, ensuring that they are accurately entered, fulfilled, and delivered in a timely manner.

-Receiving orders through various channels (phone, email, fax, tablet)

-Reviewing orders to confirm that they are accurate and not fraudulent/compromised.

-Ensure that the orders are successfully transmitted to shops and provide an ETA to the customers.

-Communicating if there are any issues with the orders and escalating them to the proper teams.

Responsible for overseeing the live feed from security cameras to ensure the safety and security of a facility or premises.

Continuously observe real-time video feeds from multiple security cameras, often using specialized software to manage and switch between different camera views.

Ensure all areas are covered by cameras, including entrances, exits, hallways, parking lots, and other critical areas.

Watch for any signs of suspicious or unusual activity, such as loitering, unauthorized access, vandalism, theft, or other potential security breaches and report them to the emergency responders.