Teddy Rodd
Colorado Springs,CO
Summary
Bringing a multicultural perspective having grown up in seven countries across Europe and North America. Passionate about growing an inclusive organizational culture where employees and customers feel safe and have a sense of belonging. I thrive in high pressure, fast paced situations where tenacity, teamwork and quick thinking are essential to success.
Overview
10
10
years of professional experience
Work History
Vacasa Vacation Rentals
Local Operation Manager
Austin, Texas
09.2022 - 04.2024
- Managing 120 luxury vacation apartments and top floor penthouse in the downtown Austin skyline representing $300M in assets and $500K in monthly revenue
- Working closely with marketing and rate teams to stay abreast of national and local market trends to help owners list units at competitive price points to maximize revenue without sacrificing a positive guest experience
- Collaborating with advertising agencies, real estate companies and photographers to stage, list and rent properties
- Overseeing new owner onboarding and offboarding within the Vacasa system
- Coordinating all unit renovations, maintenance, inventory, cleaning and inspections with employees, third party vendors and contractors per company standards and owner preference
- Scaling team resources up and down on the fly to accommodate high and low season volume
- Addressing all guest concerns and escalations quickly resulting in a high return rate
- Creating and managing digital customer feedback loops to improve owner and guest reviews
- Interfacing with Vacasa global offices and leadership teams on implementing and maintaining company policies.
City of Castle Rock
Event Coordinator
Castle Rock, Colorado
06.2021 - 08.2022
- Endeavored to foster an environment where participants felt safe and accommodated.
- Developed event themes and concepts to ensure stakeholder expectations were executed
- Managed company assets for rapid assembly and disassembly of event venues
- Coordinated with internal teams to ensure timely delivery of products and services for events
US Forest Service
Wildland Firefighter
Entiat, Washington
05.2019 - 10.2020
- Worked in a specialized, initial attack team to fight 19 major wildfires across Alaska, Washington, Oregon, and Arizona resulting in the protection of local communities, utility infrastructure, and homes
- Averaged 16-hour shifts on 14-day assignments, working in hazardous conditions, and in direct contact with fire
- Implemented safety protocols to protect crew members from falling and burning trees, smoke inhalation, fire entrapment, aircraft retardant miss-drops, and heavy machinery injuries.
The King Fisher Project
Navigator/Crew Member
Aegean Sea, Greece
08.2018 - 11.2018
- Navigated 400 nautical miles and worked in a team to improve sailing techniques, navigation, and weather analysis.
Durango Joe's
Barista
Durango, Colorado
09.2014 - 05.2018
- Provided specialty drinks with excellent customer service while maintaining a pristine workstation.
Education
High School Diploma -
Animas High School
Durango, CO05-2018
Grand Canyon University
Phoenix, AZSkills
- Creative Problem Solving
- Guest Relations
- Managing Stakeholder Expectations
- Leading Multinational Teams
- Conflict Resolution
- Cross Cultural Communication
- Customer Feedback Loops
- Workload Prioritization
Timeline
Vacasa Vacation Rentals
Local Operation Manager
09.2022 - 04.2024
City of Castle Rock
Event Coordinator
06.2021 - 08.2022
US Forest Service
Wildland Firefighter
05.2019 - 10.2020
The King Fisher Project
Navigator/Crew Member
08.2018 - 11.2018
Durango Joe's
Barista
09.2014 - 05.2018
High School Diploma -
Animas High School
Grand Canyon University
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