Summary
Overview
Work History
Education
Skills
Timeline
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Teddy Thompson

Teddy Thompson

Service Technician
Corona ,California

Summary

Driven and Dedicated field Service Technician with a proven track record at Quasar Laser Services, excelling in technical troubleshooting and customer service. Skilled in emergency response and preventive/repair maintenance, consistently exceeding performance targets. Expertise in electrical troubleshooting and project management, enhancing operational efficiencies and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Contracted Certified Service Technician

Lumibird/Ellex
03.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Inspected, evaluated and calibrated optical, electrical and mechanical systems and components.

Field Service Technician/Manager of Operations

Quasar Laser Services
01.2021 - Current
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in optical, mechanical, and electrical systems.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Managed on-site and off-site repair, maintenance, and test tasks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, and logistics.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

Salesperson

Banning RV Discount Center
02.2021 - 02.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

High School Diploma -

Santiago High School
Corona, CA
08.2016 - 06.2019

Norco College
Norco, CA

Skills

  • Technical Troubleshooting
  • Customer Service
  • Emergency Response
  • Device Installation
  • Electrical Troubleshooting
  • Preventive Maintenance
  • Project Management
  • Quality Assurance
  • Fault diagnosis
  • Equipment Inspection

Timeline

Contracted Certified Service Technician

Lumibird/Ellex
03.2023 - Current

Salesperson

Banning RV Discount Center
02.2021 - 02.2022

Field Service Technician/Manager of Operations

Quasar Laser Services
01.2021 - Current

High School Diploma -

Santiago High School
08.2016 - 06.2019

Norco College

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Teddy ThompsonService Technician