Teddy Thompson
Lumibird Medical
Corona,CA
5
years of professional experience
Experienced Field Service Technician skilled in problem-solving, troubleshooting, and customer service. Proven track record of maintaining medical equipment and enhancing client satisfaction through effective training.
Work History
Field Service Technician
1 Year 11 Months- Diagnosed and repaired medical laser and ultrasound equipment on-site, ensuring optimal functionality.
- Conducted routine maintenance and inspections to uphold safety standards and compliance.
- Collaborated with team members to troubleshoot complex technical issues effectively.
- Provided training to clients on proper equipment usage, enhancing user confidence and satisfaction.
Field Service Manager
3 Years 5 Months- Led field service operations, ensuring timely and efficient maintenance of laser equipment.
- Implemented process improvements that increased service efficiency and reduced downtime.
- Managed inventory levels of parts and tools, optimizing resource allocation for field services.
- Analyzed service reports to identify trends, driving proactive maintenance strategies and solutions.
- Fostered client relationships through regular communication, resulting in improved customer satisfaction scores.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
Education
No Degree
High School Diploma
Skills
Field repairs
Troubleshooting
Technical documentation
Customer service
Positive attitude
Accomplishments
Achieved the highest number of completed cases per year-each year
Achieved the lowest cost per case per year-each year
Successfully developed and implemented multiple projects to improve work flow in the service department
Timeline
Field Service Technician
Lumibird Medical
09.2024 - CurrentRead More
Field Service Manager
Quasar Laser Services
04.2021 - 09.2024Read More
Norco Community College
No Degree
Read More
Santiago High School
High School Diploma
Read More
Above and Beyond Award for Q4 2025
Per GM : "This Certificate proudly acknowledges the recipient for their relentless dedication and tireless work ethic. Their unwavering commitment to excellence has been evident in every task they undertake, demonstrating resilience, perseverance and determination..."