Tedi Priest
Orlando,FL
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Everise
Orlando, FL
03.2024 - Current
- Answered incoming calls regarding membership benefits and services.
- Answered member questions about products and services.
- Reviewed new account applications to verify eligibility of prospective members.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Greeted customers in a friendly and professional manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced member relationships by providing excellent service during each interaction.
- Updated system with order specifics and customer details, preferences, and billing information.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Participated in team meetings to discuss customer service strategies and goals.
- Researched complex issues related to accounts or services provided by the organization.
Nail Technician
Legacy Nails
Altamonte Springs, Florida
08.2023 - 03.2024
- Provide face to face customer service.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted enhanced treatments to repair and improve nail strength.
- Advised clients on nail care and use of products and colors.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Cleaned and sanitized tools and work environment.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Treated nails to repair or improve strength and resilience by wrapping.
- Responded promptly to customer inquiries and complaints.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
Customer Service Representative - Remote
AllianceOne
Orlando, FL
07.2022 - 10.2022
- Assisted Epass Customers with making payments and managing Epass accounts, Delivered prompt service to prioritize customer needs
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Customer Service Representative - Remote
Conduent
, FL
06.2021 - 07.2022
- Handled a large number of calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Performed customer service surveys for quality assurance
- Responded proactively and positively to rapid change
- Effectively liaised between customers and internal departments to resolve customers inquiries and issues
Customer Service Representative - Remote
Continuum Global Solutions
, FL
04.2020 - 06.2021
- Assisted CVS Caremark Members with prescription inquiries and benefits questions
- Eagerly helped members with prescriptions refills and prescription overrides
- Performed customer service surveys for quality assurance
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Convergys
Lake Mary, FL
01.2018 - 04.2020
- Assisted customers with the H&R Block Online Program proactively in a timely manner
- Assisted technical support Representative with customers as a SME
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with customers and staff
Customer Service Representative
Intel Contact Center Solutions
Orlando, FL
08.2017 - 01.2018
- Assisted customers with order inquiries for Walmart.com
- Delivered excellent customer service, resulting in consistent100% customer satisfaction rating
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Customer Service Representative
Convergys
Lake Mary, FL
09.2016 - 08.2017
- Assisted H&R Block customers with the H&R Block Online Program proactively in a timely manner
- Interacted with customers via live chat promptly to avoid on-hold wait times
- Assisted customers with scheduling appointments to visit a local H&R Block as needed
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Customer Service Representative - Remote
Teleperformance
, FL
11.2014 - 09.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Met customer call guidelines for service levels, handle time and productivity
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Education
Nail Technician License - Nail Technician
World of Beauty
Orlando, FL01-2023
Associate of Science - Medical Billing and Coding
Florida Technical College
Orlando, FL01.2015
High School Diploma -
Jones High School
Orlando, FL01.2013
Skills
- Calm and Professional Under Pressure
- Proactive Self-Starter
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Customer Account Management
- Ability to type40 WPM
- Customer Service and Assistance
- Team-Oriented and Cooperative
- Computer Proficiency
- Online Chat
- First-Tier Technical Support
- Call Volume and Quality Metrics
- Database management
- Transaction processing
- Healthcare
- Escalation handling
- Member account management
- Payment processing
- Dispute resolution
- Relationship building
- Client education
References
Available upon request
Timeline
Member Service Representative
Everise
03.2024 - Current
Nail Technician
Legacy Nails
08.2023 - 03.2024
Customer Service Representative - Remote
AllianceOne
07.2022 - 10.2022
Customer Service Representative - Remote
Conduent
06.2021 - 07.2022
Customer Service Representative - Remote
Continuum Global Solutions
04.2020 - 06.2021
Customer Service Representative
Convergys
01.2018 - 04.2020
Customer Service Representative
Intel Contact Center Solutions
08.2017 - 01.2018
Customer Service Representative
Convergys
09.2016 - 08.2017
Customer Service Representative - Remote
Teleperformance
11.2014 - 09.2016
Nail Technician License - Nail Technician
World of Beauty
Associate of Science - Medical Billing and Coding
Florida Technical College
High School Diploma -
Jones High School