Tedral Ogletree
Atlanta,Georgia
Summary
Organized and self motivated to thrive in both team-based and independent settings with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
-Certification for Graphic Design earned in 2017.
-7 years of experience in Adobe products
-Interned for Disney Interactive Studio developer for 2 years
-Mastered Speed, Quality, and Communication with all clients.
I am also a resourceful Tax Examiner ensuring all tax information is completed according to deadlines and procedures. Comfortable with working a flexible schedule, including weekends and evenings. Outstanding research and writing skills with the creativity to think outside-the-box.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Atlanta, GA
08.2022 - Current
- Analyze financial records and tax returns to identify discrepancies or potential fraud cases.
- Develop strategies for auditing taxpayers in compliance with IRS regulations.
- Research current legislation related to taxation and prepared reports on findings.
- Interpret complex tax codes to ensure accurate filing of taxes by clients.
- Review financial documents such as contracts, invoices, and ledgers for accuracy.
- Assess penalties against taxpayers who failed to comply with applicable laws.
- Provide technical assistance to various government agencies concerning taxation matters.
- Remain vigilant in terms of changes to tax laws, assuring that companies were always compliant.
- Discuss and explained various tax forms with taxpayers.
- Prepare detailed reports outlining audit results and recommended corrective action plans.
- Provide guidance and advice to taxpayers regarding their rights under the Internal Revenue Code.
Freelance Artist
Upwork.com
Snellville, GA
02.2021 - Current
- Created original artwork for commercial and private clients, meeting tight deadlines.
- Developed concept art and illustrations for video game projects utilizing Adobe Photoshop and Illustrator.
- Produced detailed sketches of character designs for comic books series.
- Designed logos and promotional materials for various businesses.
- Organized digital files of artwork using Adobe Bridge software.
- Edited photographs to enhance color balance, contrast, saturation..
- Assisted in the production of short films as a storyboard artist.
- Created series of rough sketches for review, revision and approval.
- Maintained and ordered adequate supply of materials, supplies and equipment.
Customer Communications
Cutco
Snellville, GA
05.2020 - 01.2021
- Developed customer communications strategies to ensure effective delivery of messages.
- Created and implemented customer communication plans for new product launches.
Work Staff
Aldi
Conyers, Georgia
11.2019 - 04.2020
- Responsible for assisting customers, Cashier, Stock and organize merchandise, Documenting merchandise quantities, Handling pallet jacks
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Floor Staff
Georgia Theater Company
Athens, Georgia
10.2016 - 07.2019
- Responsible for greeting customers and keeping track of tickets.
- Provided information about current and future events at facility.
- Cleaning bathrooms and theaters.
- Making sure customers are directed to their appropriate auditoriums.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Counted cash in register drawer at beginning and end of shift, Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Package Handler
FedEx Ground
Ellenwood, GA
11.2015 - 03.2017
- Responsible for Unloading trucks.
- Splitting merchandise, much needed heavy lifting, scanning packages.
- Cooperating and building relationships with fellow workers.
- Ensured packages were sealed properly.
- Used scanners to track parcel information such as condition or receipt.
- Assisted in loading delivery trucks with prepared packages.
- Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Sales Associate
Follett Higher Education Newton Bookstore
Ellenwood, Covington, GA
01.2014 - 04.2016
- Responsible for organization, helping customers, heavy lifting, transporting mail, taking inventory, managing school's vending machines, cleaning, accepting calls for customers.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Increased sales by 17% over a two-year period.
Education
Associate of Applied Science: Emerging Technologies -
Athens Technical College
08.2019
Certificate in "Design & Media Production" -
Georgia Piedmont Technical College
Georgia Piedmont Technical College
Mobile Programming Specialist TCC: Emerging Technologies -
Athens Technical College
Certificate in Video Game Development: Emerging Technologies -
Athens Technical College
Mobile Security Technician TCC: Emerging Technologies -
Athens Technical College
Personal Robotics TCC: Emerging Technologies -
Athens Technical College
Skills
- Clearances: Public Trust
- Legal Codes and Laws Knowledge
- Collaboration
- MS Office
- Excellent Negotiation Skills
- Graphic Arts Design
- Art Composition
- Adobe Photoshop
- Strong Analytical Skills
- Digital Illustration
- Composition Skills
- Networking Skills
- Adobe InDesign
- Storytelling
- Story Development
- Accounting Principles
- Professional Demeanor
- Tax form proficiency
- Software Updates
- Data Collection
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2022 - Current
Freelance Artist
Upwork.com
02.2021 - Current
Customer Communications
Cutco
05.2020 - 01.2021
Work Staff
Aldi
11.2019 - 04.2020
Floor Staff
Georgia Theater Company
10.2016 - 07.2019
Package Handler
FedEx Ground
11.2015 - 03.2017
Sales Associate
Follett Higher Education Newton Bookstore
01.2014 - 04.2016
Associate of Applied Science: Emerging Technologies -
Athens Technical College
Certificate in "Design & Media Production" -
Georgia Piedmont Technical College
Georgia Piedmont Technical College
Mobile Programming Specialist TCC: Emerging Technologies -
Athens Technical College
Certificate in Video Game Development: Emerging Technologies -
Athens Technical College
Mobile Security Technician TCC: Emerging Technologies -
Athens Technical College
Personal Robotics TCC: Emerging Technologies -
Athens Technical College
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