Tedric Johnson
Phoenix,AZ
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
STARTUP FOUNDER
United Black Men
06.2020 - Current
- Devised organizational vision, mission and foundational structure to facilitate early growth
- Assisted over 1500+ felons with rights restoration along with Mayoral candidate Tim Seay
- Initiated the #OneSouth Stop the Violence movement Summer of 2020 in the heart of a gang war
- Partnered with Kenneth Lacy (The Moose Lodge) & South Mountain Clean and Beautiful project
- Partnered with the DGMF, House of Helps and the City of Phoenix on the Southern Post election clean up
- Created a financial literacy series for South Phoenix and the surrounding communities
- Collaborated with Wayne Bishop and his company A New Journey Counseling.
Sales Executive
LHH
Phoenix, AZ
10.2023 - 03.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
ASSOCIATE ACCOUNT EXECUTIVE
DoorDash
10.2020 - 07.2023
- Responsible for prospecting new (restaurant) clients
- Maintained 150 DTT (Dials and Talk Time) Daily
- Top 20% of all Associate Account Executives (Dec2022-July2023)
- Responsible for following up to make sure merchant activated
- Utilized salesforce, outlook, and Google calendar to remain organized throughout the course of the day.
LOAN PROCESSOR II
Loandepot
02.2020 - 10.2021
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
- Determined completeness of CPC packages, including recovery documentation, legal fees, valuations and lien searches
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders
- Completed closing process by collaborating with attorneys, title companies and government clerks
- Created and completed loan submission packages
- Evaluated financial statements and contacted institutions and customers to clarify details
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
SMALL BUSINESS ACCOUNT MANAGER
American Express
01.2018 - 01.2019
- Outbound calls to small business owners
- Engage in phone consultations with small business owners and decision makers
- Make product recommendations based on business profile and expressed needs of the customer
- Provide clear description of small business product features and benefits
- Maintain high levels of product and service knowledge
- Manage pipeline of prospective customers.
LOAN PROCESSOR, CLIENT CARE SPECIALIST
Chase
01.2016 - 01.2018
- Process and prepare mortgage loans (conventional, government, purchase and refinance) utilizing various loan programs
- Exceeded customer contact benchmarks
- Management of Chase Pipeline Prioritization System (PPS)
- Conducted quality review and data validation of all files prior to submission to underwriting
- Created client files and reviewed documents to ensure compliance with mortgage banker's loan conditions, coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents.
Education
Diploma - General Literature
North High School
Phoenix, AZ05.1998
Skills
- Program Strategy & Leadership
- Customer Success & Service Assurance
- Partner & Project Management
- Strategic Planning & Implementation
- Customer Lifecycle Management
- Networking & Relationship Building
- P&L Management & Project Forecasting
- Team Leadership & Development
- Talent Development & Mentoring
- Stakeholder & Client Relationships
- Billing & Order Management
- Business Process & Forecasting
- Proactive & Responsive Customer Service
- Excellent Verbal & Written Communication
Timeline
Sales Executive
LHH
10.2023 - 03.2024
ASSOCIATE ACCOUNT EXECUTIVE
DoorDash
10.2020 - 07.2023
STARTUP FOUNDER
United Black Men
06.2020 - Current
LOAN PROCESSOR II
Loandepot
02.2020 - 10.2021
SMALL BUSINESS ACCOUNT MANAGER
American Express
01.2018 - 01.2019
LOAN PROCESSOR, CLIENT CARE SPECIALIST
Chase
01.2016 - 01.2018
Diploma - General Literature
North High School