Treva Henderson
Erie,PA
Summary
Compassionate Personal Care Assistant skilled in providing dignified and respectful care to individuals. Enhanced customer experiences through effective communication and problem-solving in call center environments. Focused on fostering collaboration within teams and delivering individualized support to meet diverse needs.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Personal Care Attendant / Caregiver
Voices For Independence
Erie, PA
06.2026 - Current
- Assisted clients with daily living activities, promoting safety, dignity, and independence
- Supported mobility transfers using proper body mechanics and assistive devices
- Documented patient information and care activities in electronic health record.
- Documented care tasks accurately to maintain reliable service records
- Assisted in creating a positive atmosphere within the healthcare setting by consistently demonstrating empathy, compassion, and professionalism when interacting with patients, families, and colleagues.
Caregiver
Help At Home
Erie, PA
08.2024 - Current
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Documented daily observations including changes in behavior or health conditions
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
- Ensured medical equipment was in good working condition to support clients' health needs. such as walkers and wheelchairs
FC Associate I, L1
Amazon - Warehouse
Erie, PA
08.2023 - 11.2023
- Followed procedures at all times for personal and team safety.
- Collaborated with coworkers on initiatives that enhanced production quality and streamlined workflow.
- Operated 4-7 stow carts carrying heavy products to transport merchandise throughout facility for delivery drivers.
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded products from buffer belt and arranged contents in designated storage areas.
- Evaluated safety practices and ensured proper use of personal protective equipment to maintain a safe work environment.
- Upgraded and modified products while managing special assignments like stowing and buffering tasks.
Outreach Consultant
Rose International - Remote (On Contract)
Chesterfield, Mo
10.2022 - 01.2023
- Executed outreach strategies generating qualified leads through sales calls to professional referral sources.
- Handled 20 inbound and made 3 outbound calls per shift signing up new participants, retrieving customer data, presenting relevant product information and cancelling services.
- Complied with company policies and procedures by encouraging positive and effective a positive and effective work environment among all employees.
- Provided exceptional customer service to internal and external customers, enhancing satisfaction and loyalty.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Customer Service Agent
Sutherland Global - Remote
Rochester, NY
04.2022 - 09.2022
- Handled high volume of customer calls daily to ensure satisfaction of 50 + calls to customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Suggested suitable products to customers based on their needs to customers and suggested other options if preferred product was unavailable.
- Resolved customer issues by researching solutions, implementing fixes, and escalating unresolved cases to upper management.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Representative
LaSalle Network LLC - Remote (On Contract)
Chicago, IL
08.2021 - 01.2022
- Achieved customer call guidelines for service levels, handle time, and productivity.
- Streamlined processes to enhance team productivity and operational best practices.
- Managed over 60 calls per shift, facilitating customer sign-ups, retrieving data, presenting product information, and processing cancellations.
- Handled customer inquiries and suggestions courteously and professionally
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Insight Global - Remote (On Contract)
Atlanta, GA
08.2020 - 06.2021
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer call guidelines for service levels and handle time.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified opportunities to enhance efficiency in service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained customer satisfaction through proactive strategies addressing needs and concerns.
- Managed high volume of incoming customer calls to ensure prompt responses.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Expivia Marketing - Call Center
Erie, PA
01.2020 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Handled customer telephone inquiries promptly to enhance overall service experience. to avoid on-hold wait times.
- Handled ongoing customer calls to maintain high levels of service. with minimal wait times.
- Provided tailored advice and assistance to customers, addressing individual needs and preferences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to established customer call guidelines to maintain quality standards. for service levels, handle time and productivity.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained current knowledge of product and service changes to effectively support customer inquiries.
Customer Service Representative
NexRep LLC -Remote
Portland, ME
10.2019 - 12.2019
- Enhanced customer satisfaction through proactive strategies that addressed needs and resolved concerns.
- Answered constant flow of customer calls with minimal wait times.
- Delivered primary support to internal and external customers, ensuring timely and effective assistance.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Coordinated with sales team to monitor inventory levels, process accurate orders, and resolve item-related issues.
- Processed incoming orders to ensure timely fulfillment. into Five9 computer database system.
Customer Service Agent
Dial America - Call Center
Erie, PA
01.2019 - 04.2019
- Managed 100+ customer calls daily, ensuring positive interactions and high customer satisfaction.
- Exhibited strong attention to detail while organizing and managing multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Coordinated inbound and outbound customer calls to facilitate effective communication.
- Learned and adjusted to new software applications to improve efficiency. and maintained knowledge of current technologies.
- Entered customer information into customized computer system with CRM to document and organize client records.
Customer Service Solicitor
InfoCision - Remote (On Contract)
Akron, OH
08.2018 - 10.2018
- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Handled 25-50 customer calls daily, ensuring minimal wait times and efficient service.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved customer call guidelines for service levels, handling time, and productivity.
- Maintained up-to-date knowledge of fundraiser products and service changes.
Caregiver
Home Instead Senior Care
Erie, PA
03.2017 - 08.2018
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Facilitated engaging conversations and activities, enhancing patients' emotional well-being during personal care assistance
- Performed thorough cleaning of house to maintain a tidy living environment., ran errands, managed laundry, and completed weekly grocery shopping
- Transported individuals to events and activities, medical appointments, and shopping trips
- Provided reliable transportation for individuals to events, medical appointments, and shopping trips, ensuring their access to essential services
- Laundered items, changed sheets and made bed to keep patients’ bedroom clean
- Cultivated trusting relationships with clients and families, fostering open communication and emotional support
Education
High School Diploma -
Strong Vincent High School
Erie, PA06-1999
Skills
- Care plan adherence
- Mobility support
- Compassionate caregiving
- Elderly care
- Respectful caregiving
- Verbal and written communication skills
- Multitasking and organization
- Communication skills
- HIPAA compliance
- Customer relationship management (CRM)
- Patient care experience
- Client management
Accomplishments
- Achieved caregiver of the month award through effectively helping with elderly care and commitment to my job duties.
- Achieved a certificate by completing COVID-19 Contact Tracer certification with accuracy and efficiency.
- Documented and resolved several daily symptom check-up calls due to COVID-19 which led to reasonable results.
- Achieved telehealth calls to set up in-home visit or telehealth video visit calls by completing 45+ daily calls with accuracy and efficiency.
- Collaborated with team of 20+ in the development of COVID-19.
Certification
- COVID-19 Contact Tracer, - 07/18/2020
- Jobs With Justice, Leadership, & Organization Training. - PAU - ECU - 07/17/2025
Languages
English
Native or Bilingual
Interests
- Cooking
- Music
- Watching Movies and TV Shows
- Volunteering
- I like working with my hands and fixing things
- Astrology
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy cooking for and with friends and family gatherings
- Advocacy Campaigns
- Animal Care
- Volunteer Work
- Mindfulness Practices
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Babysitting
- Fun and engaging games and activitiy interactions with children
Timeline
Personal Care Attendant / Caregiver
Voices For Independence
06.2026 - Current
Caregiver
Help At Home
08.2024 - Current
FC Associate I, L1
Amazon - Warehouse
08.2023 - 11.2023
Outreach Consultant
Rose International - Remote (On Contract)
10.2022 - 01.2023
Customer Service Agent
Sutherland Global - Remote
04.2022 - 09.2022
Customer Service Representative
LaSalle Network LLC - Remote (On Contract)
08.2021 - 01.2022
Customer Service Representative
Insight Global - Remote (On Contract)
08.2020 - 06.2021
Customer Service Representative
Expivia Marketing - Call Center
01.2020 - 03.2020
Customer Service Representative
NexRep LLC -Remote
10.2019 - 12.2019
Customer Service Agent
Dial America - Call Center
01.2019 - 04.2019
Customer Service Solicitor
InfoCision - Remote (On Contract)
08.2018 - 10.2018
Caregiver
Home Instead Senior Care
03.2017 - 08.2018
High School Diploma -
Strong Vincent High School
Work Preference
Desired Job Title
Customer Service RepresentativeCustomer Support SpecialistCustomer Service Agent AssistantCaregiverRemote USAWork Type
Full TimeContract WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: Erie, PAUSA
Open to relocation: No